about palacevipcasino.com

Discussion in 'Good News - Bad News!' started by aolegf, Aug 31, 2010.

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  1. aolegf

    aolegf New Member

    Have anyone played at palacevipcasino.com?
    They are in partygaming group, maybe
    Maybe have you more info?

    I have requested withdrawal here, but after 4 days pending period recive email:

    We would like to inform you that your withdrawal request will be in pending
    period for 14 days due Casino Management’s decision.

    In playtech its no more than 4 days, but here...?

    Maybe can you help?
    1 person likes this.
  2. Marina

    Marina Administrator Staff Member

    How did you find this casino?
    We don't know this one. We have no contact there. So I am sorry, but in this case I cannot help you.

    A 14 days pending of cashout how they told you, is NOT acceptable
    and that seems very strange to me.

    How much did you cashout? Might be they cannot afford to pay you.
    Last edited: Aug 31, 2010
    1 person likes this.
  3. Ardilla

    Ardilla Well-Known Member

    In there T&C:
    Withdrawing Money

    You can withdraw money from your Palace VIP Casino account at any time.

    ◦The Withdraw tab allows you to withdraw money from your casino account.
    ◦The Pending Withdrawals tab allows you to display the withdrawals you have requested, but which have not yet been processed. Palace VIP Casino waits four days before processing your withdrawal request. During this time period you can use this option to cancel your withdrawal request and transfer the money back into your casino account.

    Maybe you played with a Bonus and you have not fulfilled the terms......I hope you get your money but this looks strange.....
    1 person likes this.
  4. Ardilla

    Ardilla Well-Known Member

    Another thing I found in the T&Cs and I start wondering....

    "6.5.3 You are aware of and agree that the maximum amount that a Player can cash-out is $10,000 USD (or the equivalent amount in EURO or GBP currency) per month. All amounts larger than $10,000 will be paid in terms until the full withdrawal amount is reached. This condition also applies to winnings of progressive jackpots. Withdrawals depend on verification of all required documents as set in clause 9.4..

    Is this normal ??? I think here are some gamblers who reach this amount and can tell if this is reality in other casinos?

    I start thinking about hitting a pot with 50 000 and I must wait about 5 month?? For me it is ......

    (sorry was to slowly for editing..)
    Last edited by a moderator: Aug 31, 2010
  5. aolegf

    aolegf New Member

    Have just spoke with support, and they told that palacevipcasino belongs to GGN group (casinoking, casinolasvegas, ...).
    I have requested withdrawal for 1300$ from 60$ deposit and 100% first deposit bonus and have done with wagers ( have email from casino support).
    After reciving email about 14 days paending period have reversed my withdrawal and today request it for 1500$ with moneybookers (deposited also only with moneybookers).

    Maybe have you contacts at GGN group?

  6. Marina

    Marina Administrator Staff Member

    You will find more online casinos having such a term, but the most do pay progressive wins in full.

    Did you sign up there through an affiliate? How did you find that casino?
    If you have signed up through an affiliate, then they should be able to check into that matter. We are affiliates with Party and Affclub, but we do not have anymore a contact there.

    Maybe you could try to pitch a bitch at Casinomeister, or ask if some other players know more bout them?
    Last edited: Aug 31, 2010
    1 person likes this.
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