Am locked out from VeraJohn Casino

Discussion in 'Lets Talk about gambling and more...' started by djuli64, Jun 24, 2015.

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  1. djuli64

    djuli64 Banned

    Edited because the information from djulie64 is absolutely misleading.
    Please read the reasons in the quotes pasted here.

    HI, I want share this here.
    Last monday i have played 10 free spins to casino vera&john /1 euro/
    I won 170 Euro. Now I can not get this money. The casino blocked my account because profit is not deposit.
    I am very disappointed by this action. I am a depositing customer.
     
    Last edited by a moderator: Jun 25, 2015
  2. Marina

    Marina Administrator Staff Member

    Hello djuli64, I cannot imagine that Vera&John Casino would close an account from a depositing customer for winning on free spins and not pay the win.
    This is the first time I hear something like this about VeraJohn Casino.
    Please can you send me the Email Address you registred with Vera&John Casino, so I can try ask my Contactperson to look into this matter
     
  3. Marina

    Marina Administrator Staff Member

    @djuli64 , I remember that you contacted me via conversation here on BonusParadise in Februar this year that you cannot login to VeraJohn Casino anymore.
    When I asked for more details, you did not reply anymore with detailed information. I guess the problem was solved then.
    Maybe you entered your login details a few times wrong and your account is locked because of this.

    I play since long time at VeraJohn, and also won on free spins, I have always been paid.
    So, I don't believe VeraJohn would lock you out because you won on free spins.

    Do you have an email from VeraJohn Casino about you being locked? Did you even request a withdrawal, or did you find yourself locked out before you even cashed out?

    I also sent you a message asking for your email you registred at VeraJohn. As said, I can try to ask my Contactperson to look into.
     
  4. SuperNova

    SuperNova Moderator Staff Member

    I am sure that Marina can help you with this if she gets the requested information. I play since ages at Vera & John Casino and never heard anything bad about them.
     
  5. Marina

    Marina Administrator Staff Member

    @djuli64. I will not accept that you come and post such a statement and do not give us more information.
    I do see that you have been logged in at BonusParadise AFTER I replied here and sent you a message asking for Email from your VeraJohn.

    It is absolutely unacceptable to make such a post and making one of the most reputable online casinos look bad.

    As said, you had troubles loggin into your VeraJohn Casino already in February this year, and you simply did not reply anymore while I was trying to help.

    I would say this is YOUR OWN interpretation of the situation. Vera&John Casino would never block a valued player so that they must not pay free spins winnings of €170!
    I think we all know that.

    If you do not come back here until tomorrow and post more explanation I will add clearly to your first post above that the information you posted is untrue and absolutely misleading.
     
  6. djuli64

    djuli64 Banned

    the truth is! a friend happened to it.not me.but this is not written in here in forums.
     
  7. Marina

    Marina Administrator Staff Member

    You cannot come and post here what happened to a friend, nobody knows the correct backgrounds of this story!
    And you posted like it happened to you!
    If you ever post such untrue and completly misleading information, I will have to ban you from Bonusparadise.
     
  8. djuli64

    djuli64 Banned

    he was wrong in commitments pushed the wrong neteller account. a lot times has made deposits with neteller. once made depozit to my neteller and accepted in Cassino.now accidentally withdrawals to my neteller where is casher.this was and closed to account.
     
  9. djuli64

    djuli64 Banned

    if you want to send a message of EMAIL
     
  10. djuli64

    djuli64 Banned

    yes I wrote here accepted in casino deposit from my neteller long time from account my frend.
     
  11. djuli64

    djuli64 Banned

    now you have to pay is problem.
     
  12. djuli64

    djuli64 Banned

    close my profil if you want
     
  13. djuli64

    djuli64 Banned

  14. Marina

    Marina Administrator Staff Member

    A player is not allowed to use payment methods in someone else's name.
    This means, player may ONLY deposit and withdraw to payment methods which are on own name!

    Besides that... maybe it would have been a good idea to say sorry for posting such wrong information about a good online casino in public and making the casino look bad!

    I am closing this thread now before I get more upset!
     
  15. Marina

    Marina Administrator Staff Member

    After djulie64 sent me a message blaming me that I totally misunderstood her and letting me know that we lost her now as a member I decided to ban her from BonusParadise.
     
    VaennyTi likes this.
  16. Ellis

    Ellis Well-Known Member

    Really unbelievable
     
  17. SuperNova

    SuperNova Moderator Staff Member

    I have no words.
     
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