Bonus email from Cinema Casino - March 9 2011

Discussion in 'Lets Talk about gambling and more...' started by Molodia, Mar 8, 2011.

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  1. Molodia

    Molodia Active Member

    Any one here got an email today from Cinema Casino.. with a bonus and spins 250% match for a deposit of $20 and 50 spins on hitman.? if you did, did you get the bonus or are you still waiting?
     
    Last edited by a moderator: Mar 9, 2011
    3 people like this.
  2. Molodia

    Molodia Active Member

    i deposited $50 12 hours ago.

    talked to support 3 times

    1.time i should reply to the email i got and wait for their reply, it would take up to an hour.

    2. time i was told it would take 1-5 hours for the bonus to show

    then i got the reply was telling me the bonus was automated and activated when i deposited

    3. time they were busy and a bit under staffed (9hours after deposit)

    4. time. they finally reached the conclusion that i had been given the bonus at another casino and therefor was not able to get it.

    my conclusion.

    dont send emails out with bonuses you are not able to recieve. :nuts:
     
    Last edited by a moderator: Jun 15, 2014
  3. Booo73

    Booo73 Active Member

    I've had that happen with this group many times. They've sent me email with my flash account listed with a great deposit bonus and free spins. I make my deposit and get told either I already got a bonus at another casino or free spins aren't available on flash accounts. Been taken 4 times that way by them. I've even confirmed with live support before I made my deposit and still didn't get them. Sorry to hear you had the same problem hum

    :nuts::nuts::nuts:
     
    Last edited by a moderator: May 5, 2014
  4. Molodia

    Molodia Active Member

    i had the same problem at crazy vegas casino.. i closed my account there, and now i also closed my account with cinema.. and im not going to play at that group of casinoes ever again.. veru bad service, both from live chat, and the emil department.
     
    Last edited by a moderator: May 5, 2014
  5. Vicky

    Vicky Well-Known Member

    I got no email....Maybe one of the bosses can figure this out for you I'm sorry I can't help:sad:
     
    Last edited by a moderator: May 5, 2014
  6. pauld11

    pauld11 Active Member

    Cinema Casino and ther casino's in there group have gone down hill

    I agree with what is being said here , have had a hand full of trouble with this group over the last 6 months , i would stay away from these casino's , had problems with a cash out 6 months ago for $700 bucks took 30 days to get my money sent to them , this was 25 days after my documents were approved with the casino.

    then they send you all kinds of mail to get you to deposit more money

    i stick with go wild casino and Jackpot City casino , they are the best , cash outs in 3 days sent fedex , free of charge too

    :thank you:
     
    Last edited by a moderator: May 5, 2014
    1 person likes this.
  7. Marina

    Marina Administrator Staff Member

    Not so good what I read here, thanks for the posts Molodia and Paul
    We will keep eyes and ears open.

    Molodia, if you still have this e-mail please could you forward it to me
    info (AT) bonusparadise.com .

    Pauld, if you ever have troubles with cashing out at a casino where we have links and banners for, you may always contact me to look into.
     
    Last edited: Mar 9, 2011
    3 people like this.
  8. wyldgirl

    wyldgirl Active Member

    Marina,
    My husband just had a big go around with Casino US group. On 2/22 they sent an email with 50 spins on Big Kahuna snakes n ladders. Well he checked all of his accounts and no spins (the email did not have an account number just some symbols) so he went to chat and they told him to keep checking that they would credit. he asked what account and they told him he could access them from any of his accounts 9this didn't make sense to me but) so each day he checked and each day nothing and support just kept saying be patient.
    Finally today he was told the spins were credited on the 22nd and expired on the 25th he just didn't play them. He has screenshots showing his history of log in but that didn't seem to get anyones attention!
    OH and he still has the email!

    Can you do anything?
     
    2 people like this.
  9. marcelX

    marcelX Member

    I had the same problem at this casino group! never go play at this casino group anymore.
    many times got emails from cinema,or crazy vegas or other from this group. with bonuses and free spins. but when you deposit you get nothing! because you already recieve a welcome bonus in one of the casino,s they told you,after you make a deposit!
    at cinema casino is now a queen of a hearts bonus, 100% bonus and 100 free spins on cashanova slot. but you can never read anywhere that the 100 free spins,is only 5 winlines instead off 30 winlines in the game! so you can,t win many.the 100 free spins is worth 5 euro! 5 cent a spin.
     
    Last edited by a moderator: Jun 15, 2014
    2 people like this.
  10. Marina

    Marina Administrator Staff Member

    Thanks for the feedback everyone.

    Wyldgirl, no in that case I cannot do anything, since free spins were credited and expired then - this is how they said, and I will definetly not get any other answer.

    What I really dislike is that the support cannot give exact answers to very simple questions.

    What could happen is that we may remove this casino group from our sites,

    I am doing some more research the next days. I not like if players are not happy.
    Players should be treaten well and respectful.
    Casino Support team should be trained well and promotion e-mails should be easy and clear to understand and all important info should be in there, like ... in which casino are the free spins, the account number, terms and so on
     
    Last edited: Mar 9, 2011
    2 people like this.
  11. Molodia

    Molodia Active Member

    hi marina. i sent the email to you :)
     
    2 people like this.
  12. Marina

    Marina Administrator Staff Member

    About promo e-mails from Vegas Partner and some players then not getting the offer.
    Seems to me that they have a mixup with their e-mails list, means that also players who are not eglibile for a special offer getting that e-mails, such a thing should not be, but mistakes happen, and especially in the online world such mistakes can happen more easy.

    However we did let them know about Molodia's special case and they looking now deeper into that all.
     
    Last edited: Mar 9, 2011
    2 people like this.
  13. Molodia

    Molodia Active Member

    Thanks Marina, have written to anna, just waiting now to hear back
     
    1 person likes this.
  14. Kotsy

    Kotsy Well-Known Member

    It's really disheartening to read what's been post. But my experience with this group has been nothing but great.

    As far as the emails go; I'll receive an email from Sun Vegas, but the account # showing is from a different casino. It seems these mixups are happening more and more since the new "USA" version came into the picture. I know some of you aren't from the USA, but it appears to be cross contamination of emails. rof

    Whenever I've rec'd special promo's, I deposit at the casino with the account number sent and have never had a problem.

    Let's hope for some answers for you all.
     
    Last edited by a moderator: Mar 10, 2011
    1 person likes this.
  15. bashballs

    bashballs Member

    im not playing there anymore. got an similiar email a half year ago. so i deposited but nothing happend. so i asked the support ,told them about the email about freespins and the matchbonus.they told me: "i have to play more with my own money without a bonus ,before i get any other deposit bonus." ?!?
    dont know what they mean. never heard this before by anohter support..
    received the same email from cinema casino,today an email from maple;
    Get 1250 Credits on the house.
    Play for 1 Hour with complimentary cash and you keep the winnings.
    PLUS – When you make your first deposit we’ll give you 50 FREESPINS on the slot: Loaded

    :roflmao:
     
  16. Ardilla

    Ardilla Well-Known Member

    This sentence I heard before but from another group. Not from Cinema & Aspinalls & all the other ones from them.

    Normally Cinema and the other ones are ok, maybe just the mistake that they write the wrong account number like said before.
     
    1 person likes this.
  17. Marina

    Marina Administrator Staff Member

    Are you sure that you dont confuse them now with CasinoRewards?
    I know CasinoReward does freeze your points and promos if they find you did not play enough without claiming bonuses.

    From Vegas Partner Lounge Casinos I never heard such a thing

    Vegas Partner Lounge Casinos are:

    777 Dragon Casino - Cinema Casino

    Casino UK - Crazy Vegas Casino - Crazy Mobile Casino

    Golden Riviera Casino - Maple Casino - River Nile Casino - Sun Vegas Casino


    About promo e-mails I already posted, that there seems to be a mix up on who is getting which promotion from Vegas Partner. They are aware of it and it will be looked into.

    Besides that all, I can only say, that I never had a problem so far playing at one of their casinos. Also always got my cashouts, am a player there since 2005.
     
    Last edited by a moderator: May 5, 2014
  18. Ardilla

    Ardilla Well-Known Member

    Hey Marina you got the Jackpot. I was not sure if I can say the name.....this is from where I know this sentence....
     
    1 person likes this.
  19. wyldgirl

    wyldgirl Active Member

    Me and hubby both uninstalled them as we sent them screenshots of the game history showing we logged into the account everyday checking if they had credited yet. All they said was "so you logged in and didn't play them so they expired!"
    Now how much sense does it make that we would log in and not play them!:nuts:

    I personally am about feg up with all the "Micro" casinos and the way they treat me as a player now. I held high VIP status at several groups and now they treat me like I fund once a year! (I fund 2 to 3 times a week)
     
    2 people like this.
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