Bonus email from Cinema Casino - March 9 2011

1 Free Chance at Casino Classic

Molodia

Well-Known Member
Jun 1, 2008
336
243
Denmark
Any one here got an email today from Cinema Casino.. with a bonus and spins 250% match for a deposit of $20 and 50 spins on hitman.? if you did, did you get the bonus or are you still waiting?
 
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i deposited $50 12 hours ago.

talked to support 3 times

1.time i should reply to the email i got and wait for their reply, it would take up to an hour.

2. time i was told it would take 1-5 hours for the bonus to show

then i got the reply was telling me the bonus was automated and activated when i deposited

3. time they were busy and a bit under staffed (9hours after deposit)

4. time. they finally reached the conclusion that i had been given the bonus at another casino and therefor was not able to get it.

my conclusion.

dont send emails out with bonuses you are not able to recieve. :nuts:
 
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I've had that happen with this group many times. They've sent me email with my flash account listed with a great deposit bonus and free spins. I make my deposit and get told either I already got a bonus at another casino or free spins aren't available on flash accounts. Been taken 4 times that way by them. I've even confirmed with live support before I made my deposit and still didn't get them. Sorry to hear you had the same problem hum

:nuts::nuts::nuts:
 
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i had the same problem at crazy vegas casino.. i closed my account there, and now i also closed my account with cinema.. and im not going to play at that group of casinoes ever again.. veru bad service, both from live chat, and the emil department.
 
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Cinema Casino and ther casino's in there group have gone down hill

I agree with what is being said here , have had a hand full of trouble with this group over the last 6 months , i would stay away from these casino's , had problems with a cash out 6 months ago for $700 bucks took 30 days to get my money sent to them , this was 25 days after my documents were approved with the casino.

then they send you all kinds of mail to get you to deposit more money

i stick with go wild casino and Jackpot City casino , they are the best , cash outs in 3 days sent fedex , free of charge too

:thank you:
 
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Not so good what I read here, thanks for the posts Molodia and Paul
We will keep eyes and ears open.

Molodia, if you still have this e-mail please could you forward it to me
info (AT) bonusparadise.com .

Pauld, if you ever have troubles with cashing out at a casino where we have links and banners for, you may always contact me to look into.
 
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Marina,
My husband just had a big go around with Casino US group. On 2/22 they sent an email with 50 spins on Big Kahuna snakes n ladders. Well he checked all of his accounts and no spins (the email did not have an account number just some symbols) so he went to chat and they told him to keep checking that they would credit. he asked what account and they told him he could access them from any of his accounts 9this didn't make sense to me but) so each day he checked and each day nothing and support just kept saying be patient.
Finally today he was told the spins were credited on the 22nd and expired on the 25th he just didn't play them. He has screenshots showing his history of log in but that didn't seem to get anyones attention!
OH and he still has the email!

Can you do anything?
 
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I had the same problem at this casino group! never go play at this casino group anymore.
many times got emails from cinema,or crazy vegas or other from this group. with bonuses and free spins. but when you deposit you get nothing! because you already recieve a welcome bonus in one of the casino,s they told you,after you make a deposit!
at cinema casino is now a queen of a hearts bonus, 100% bonus and 100 free spins on cashanova slot. but you can never read anywhere that the 100 free spins,is only 5 winlines instead off 30 winlines in the game! so you can,t win many.the 100 free spins is worth 5 euro! 5 cent a spin.
 
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Thanks for the feedback everyone.

Wyldgirl, no in that case I cannot do anything, since free spins were credited and expired then - this is how they said, and I will definetly not get any other answer.

What I really dislike is that the support cannot give exact answers to very simple questions.

What could happen is that we may remove this casino group from our sites,

I am doing some more research the next days. I not like if players are not happy.
Players should be treaten well and respectful.
Casino Support team should be trained well and promotion e-mails should be easy and clear to understand and all important info should be in there, like ... in which casino are the free spins, the account number, terms and so on
 
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About promo e-mails from Vegas Partner and some players then not getting the offer.
Seems to me that they have a mixup with their e-mails list, means that also players who are not eglibile for a special offer getting that e-mails, such a thing should not be, but mistakes happen, and especially in the online world such mistakes can happen more easy.

However we did let them know about Molodia's special case and they looking now deeper into that all.
 
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It's really disheartening to read what's been post. But my experience with this group has been nothing but great.

As far as the emails go; I'll receive an email from Sun Vegas, but the account # showing is from a different casino. It seems these mixups are happening more and more since the new "USA" version came into the picture. I know some of you aren't from the USA, but it appears to be cross contamination of emails. rof

Whenever I've rec'd special promo's, I deposit at the casino with the account number sent and have never had a problem.

Let's hope for some answers for you all.
 
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im not playing there anymore. got an similiar email a half year ago. so i deposited but nothing happend. so i asked the support ,told them about the email about freespins and the matchbonus.they told me: "i have to play more with my own money without a bonus ,before i get any other deposit bonus." ?!?
dont know what they mean. never heard this before by anohter support..
received the same email from cinema casino,today an email from maple;
Get 1250 Credits on the house.
Play for 1 Hour with complimentary cash and you keep the winnings.
PLUS – When you make your first deposit we’ll give you 50 FREESPINS on the slot: Loaded

:roflmao:
 
"i have to play more with my own money without a bonus ,before i get any other deposit bonus."

This sentence I heard before but from another group. Not from Cinema & Aspinalls & all the other ones from them.

Normally Cinema and the other ones are ok, maybe just the mistake that they write the wrong account number like said before.
 
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im not playing there anymore. got an similiar email a half year ago. so i deposited but nothing happend. so i asked the support ,told them about the email about freespins and the matchbonus.they told me: "i have to play more with my own money without a bonus ,before i get any other deposit bonus." ?!?

Are you sure that you dont confuse them now with CasinoRewards?
I know CasinoReward does freeze your points and promos if they find you did not play enough without claiming bonuses.

From Vegas Partner Lounge Casinos I never heard such a thing

Vegas Partner Lounge Casinos are:

777 Dragon Casino - Cinema Casino

Casino UK - Crazy Vegas Casino - Crazy Mobile Casino

Golden Riviera Casino - Maple Casino - River Nile Casino - Sun Vegas Casino


About promo e-mails I already posted, that there seems to be a mix up on who is getting which promotion from Vegas Partner. They are aware of it and it will be looked into.

Besides that all, I can only say, that I never had a problem so far playing at one of their casinos. Also always got my cashouts, am a player there since 2005.
 
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Thanks for the feedback everyone.

Wyldgirl, no in that case I cannot do anything, since free spins were credited and expired then - this is how they said, and I will definetly not get any other answer.

What I really dislike is that the support cannot give exact answers to very simple questions.

What could happen is that we may remove this casino group from our sites,

I am doing some more research the next days. I not like if players are not happy.
Players should be treaten well and respectful.
Casino Support team should be trained well and promotion e-mails should be easy and clear to understand and all important info should be in there, like ... in which casino are the free spins, the account number, terms and so on

Me and hubby both uninstalled them as we sent them screenshots of the game history showing we logged into the account everyday checking if they had credited yet. All they said was "so you logged in and didn't play them so they expired!"
Now how much sense does it make that we would log in and not play them!:nuts:

I personally am about feg up with all the "Micro" casinos and the way they treat me as a player now. I held high VIP status at several groups and now they treat me like I fund once a year! (I fund 2 to 3 times a week)
 
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