Bwin to Premium - Bad Experience

Discussion in 'Lets Talk about gambling and more...' started by jena1953, Dec 4, 2015.

20 Free Spins on Avalon
  1. jena1953

    jena1953 Member

    I played for years at Bwin online casino, no problems. A couple of weeks ago i got an email that my account was migrated to Premium, nothing wrong so far.

    I was playing on Bierhaus and hit the bonus round, and then the screen seems to freeze. So i write support and i received the standard answers.
    After about two weeks i noticed that the money in my account was released and i could play again. The bonus to bad, was stated in the rules, i did not get it.
    The problem was not solved but they removed the games, that was the solution.

    So i send them an email again about the poor costumer service and they offered me a 10 no dep bonus. I did not accept but start playing again with my own money and played Red Flag Fleet,
    and yes i hit a bonus round again at 80 cents a spin, guess what......the screen freezes again. And ofcourse i emailed support, two days ago and all they answer so far is again standard answers.

    Anyone else have problems with this casino?
  2. Marina

    Marina Administrator Staff Member

    Hello @jena1953, I am sorry for your bad experience.
    Unfortunatly we cannot help you in this matter anyhow, in fact we have blacklisted bwin for good reasons.... BWin Rogue - Don't play there
    Ellis likes this.
  3. jena1953

    jena1953 Member

    Okay, thanks i did not know

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