Disappointed with Globet Casino

Discussion in 'Good News - Bad News!' started by spyke573, Jan 1, 2010.

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  1. spyke573

    spyke573 New Member

    I received an email from Globet giving me $15 as an apology for the delay in verifying my account. However, the bonus did not arrive on my account despite emailing them more than 5 times but did not get any response.

    Here is the email...
    =======================================================

    RE: [*SPAM*] Re: Account Number: ******* Hope to get my 35 free spins on hitman
    ...
    From:
    cscasino
    ...
    Add to Contacts
    To: ************

    Dear Mr. ***,

    Thank you for contacting Globet Casino.

    We would like to inform you that the €15 no Deposit Bonus has been credited into your Globet Casino account.

    You are also eligible for a great 100% up to €500 Match Bonus on your first deposit. Do not forget that Globet Casino is offering many other weekly, monthly bonuses and free spins. Click here for more info.

    Please accept our apologies for the delay.

    Merry Christmas and a Happy New Year from everyone at Globet Casino!

    Best Regards,



    Vera

    Globet Casino Support

    :) +44 208 246 6054
    Ê: +44 208 246 4808
    cscasino globet com
    ==========================================================

    I received the email 3 days ago and I have been emailing them regarding this and asked for a simple "yes" or "no" if indeed they will add the bonus to my account. Unfortunately, I got no reply until now.

    This makes me think twice about this casino and I hope Bonus Paradise can check on this because I only trust casinos that bonusparadise endorse or at least has a positive feedback from bonusparadise.

    I also hope Globet staff can respond to my email.
     
    Last edited by a moderator: Jun 11, 2014
    1 person likes this.
  2. Marina

    Marina Administrator Staff Member

    Hello Skype, Sorry to hear you are disappointed about Globet Casino,
    I can assure you that they are very ok,
    I will try to ask my contact for help.
    But since it is new year and also weekend, please allow until next week to get an answer.

    It might also be your e-mails to Globet Casino did not arrive.
    Did you try to reach them via live chat or telephone?

    Oh, To help I need your Globet Casino account number please.
     
    Last edited by a moderator: Jun 11, 2014
    1 person likes this.
  3. spyke573

    spyke573 New Member

    Hi Marina,

    Thank you.

    Prior to this problem, we had been exchanging emails during the verification of my account. They were responding promptly then.

    My account number is: 1005438
     
    2 people like this.
  4. Mick114

    Mick114 Well-Known Member

    I made a with drawl from casino and had to send docs etc.Had no problem.You might want to go to the Globet homepage and use live chat.You will see upper right corner a orange box with two arrows.....that live chat.
     
    2 people like this.
  5. spyke573

    spyke573 New Member

    There is no Live Operator on their Live Chat
     
    1 person likes this.
  6. Marina

    Marina Administrator Staff Member

    yes noone there today, I just seen it too,
    they might be limited on staff due the new years celebrations.
    Maybe you would like to try to call them, skype?

    I just seen this,

    So, now its almost 20:00 CET, they should be there for one hour more,
    but as said already, can be today not, since its a holiday.
     
    1 person likes this.
  7. spyke573

    spyke573 New Member

    Hi Marina,

    I will just wait until tomorrow.. Thank you for your help.. :)
     
    2 people like this.
  8. Ellis

    Ellis Well-Known Member

    You are welcome spyke(-:
    Thank you for your patience.
     
    Last edited by a moderator: Jun 11, 2014
  9. spyke573

    spyke573 New Member

    Hi Marina and Ellis,

    Just an update. I was able to reach a live chat support but said that they will respond to me via email. I'll keep my fingers cross... I'll update you... :)

    Thanks
     
    2 people like this.
  10. Marina

    Marina Administrator Staff Member

    Hope you hear soon from them spyke
    :neujahr_69:
     
    Last edited: Jan 2, 2010
  11. spyke573

    spyke573 New Member

    Finally... I fot the $15 Bonus with the Help of Claudia... Thank you guys and thank you Claudia.. :)
     
    2 people like this.
  12. Marina

    Marina Administrator Staff Member

    Ahh , very glad to hear this spyke
    thanks for letting us know
    hugs :thank you:
     
    1 person likes this.
  13. Ellis

    Ellis Well-Known Member

    Yeah this is great to hear spyke!
    Awesom!:neujahr_69:
     
    Last edited by a moderator: Jan 2, 2010
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