go wild can they get away with this?

Discussion in 'Lets Talk about gambling and more...' started by hotmuma, Aug 20, 2009.

Rizk Casino
  1. hotmuma

    hotmuma New Member

    hi there i was sent this email after trying to withdraw my money. i wondered is this allowed to happen?

    Good day Laura,

    We trust all is well.

    Please note that we have received you withdrawal request.

    Our finance department is having issues authorizing your withdrawal.

    Our Bonus Terms and Conditions distinct some games as excluded ones. These games are not allowed to play with the bonus money. Terms and Conidtions state that:

    Turnover/play on all Classic Blackjack variations and all Vegas Strip variations, all Aces Video/Power Pokers, Jacks or Better Video/Power Pokers, all Baccarats, all Craps, Red Dog, Sic Bo, all Progressive Games and all 3 card poker games, do not count towards the turnover requirement for this bonus.
    Note: If you play on the excluded games (0%) before meeting the playthrough requirements, then you agree that the casino holds the right to void any winnings and bonuses, at our discretion.

    We have concluded that you played mostly progressive games(Mega Mooolah) with the bonus money on your account before completing wagering. Since that is strictly forbidden, we do not have other options except to void your winnings and bonus. Your initial deposit will be reinstated to your account. With that money you will be able to play whichever game you prefer. In case you choose to receive bonuses in the future we urge you to read out Bonus Terms and Conditions, so we do not have issues like this in the future.

    In case you have any questions, please do not hesitate to contact us.


    Best regards,
    GoWild Casino
    Finance Department
     
    Last edited by a moderator: Sep 16, 2014
  2. Marina

    Marina Administrator Staff Member

    Dear, I am sorry to tell that they did not do anything wrong
    they are stating in their terms which games are excluded,
    and if you still play these games with bonusmoney, your winnings are void.

    Please again everyone,
    do read the casino terms before you start to play.
     
    Last edited: Aug 20, 2009
    1 person likes this.
  3. hotmuma

    hotmuma New Member

    i play 75 of my bonus money which i think was all of it on a non progressive game though i spoke to live chat and asked which games would i be able to play and she said the games that i asked about were ok to play they were the new silver fang game and rock star game
     
  4. nada333

    nada333 Banned

    As always please read the terms and co0nditions before wagering. When you buy a house, or buy a car, or even enter into a credit card agreement, I would presume that you read the terms and conditions before entering into the contract.

    When you play at an online casino you are entering into a contract for gaming purposes. You need to be sure that you understand the terms and conditions and if you do not then contact support to make sure that you do before you play.

    There are some rogue casinos out there that will take advantage of you and refuse to pay winings no matter what.

    GO WILD is NOT one of them. GO WILD is a trusted and respected Microgaming powered casino that has earned the respect of players world wide..

    I am sorry that you had a bad experience there but I assure you that even the fact that they refunded your origional deposit speaks hghly for their integrity.

    Good luck in your future wagering and please take the time to make sure that you understand the terms and conditions...:thank you:
     
    Last edited by a moderator: Sep 16, 2014
    2 people like this.
  5. Marina

    Marina Administrator Staff Member

    Dear, this tells me now not much.
    it depends how much did you deposit and how much bonus did you get.
    Then you have to wager it 29 times on valid games.

    How I do read the e-mail you got you did play on Mega Moolah before you met the wager requirements.
     
    1 person likes this.
  6. hotmuma

    hotmuma New Member

    i deposited 40
     
  7. Marina

    Marina Administrator Staff Member

    and how much bonus did you get dear?
     
  8. Marina

    Marina Administrator Staff Member

    Well you posted you played 75 of your bonus money on valid games.
    lets assume you got a 30% bonus for your deposit
    that would be $12, then you have to wager this bons 29 times
    12 x 29 = 348,
    thats now just an example dear.

    As Desperado already posted,
    Go Wild is a good casino dear,
    they wont just screw players, sure not.

    Please try to read and understand their terms before you play with bonuses.
     
    Last edited by a moderator: Sep 16, 2014
    1 person likes this.
  9. Marina

    Marina Administrator Staff Member

    hotmuma
    I just talked with my Go Wild Casino contact,
    he'll be happy to check on this issue again.
    Please let us know your Go Wild username.
     
    Last edited: Aug 20, 2009
    3 people like this.
Quasar Gaming