Is this Really True??

Discussion in 'Good News - Bad News!' started by wyldgirl, Sep 4, 2010.

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  1. wyldgirl

    wyldgirl Active Member

    I am really confused and if this is the standard for the wager requirements at casinos then I now know why no matter how much I play I never can get past that requirement to cash out.
    I ALWAYS THOUGHT THAT THE WAGERS TOWARDS THE REQUIREMENT STARTED ACCUMULATING FROM THE FIRST SPIN!
    But appearently you have to play and lose your deposit then the play on the bonus begins and only then does the wagers start counting towards the requirement!

    I have removed all mention of names or casino so the chat is not recognized as connected to anyone in hopes it can stay.


    support: Welcome to the Casino. How may I assist you?

    me: Boy you work a lot

    support: indeed i do :)

    me: what is the wager requirement for the casino

    support: 30 times

    me: the deposit and bonus?

    support: just note that any bonus in your account, you must wager 30 times

    support: the deposit match for now is 20% match up to 150

    me: ok i did get an $8.10 bonus so had to wager that total of $243.00 right?

    support: yes

    me: actually it gave me a 30%

    support: any bonus amount in the account just multiply by 30

    me: ok i met that wager but my bonus still has 1 penny and it never zerod out

    me: my deposit was gone and the bonus remained

    support: when your cash account depletes, then it will only start taking from the bonus account

    me: so does the wagers on the deposit count towards the requirement

    support: wager is on the bonus balance not cash

    me: so the $ wager requirement doesnt start accumulating till i start playing on the bonus?

    me: ss the $243

    support: yes

    me: so first i have to lose my deposit then am expected to wager the bonus 30 times and anything that is left is mine?

    support: correct :)

    me: well that just doesnt sound right. I thought the requirement started accumulating from the first bet

    support: from the bonus

    me: well then i wont be doing any more bonuses because with that way there is no way to ever meet the requirements

    support: ok one moment

    me: ok

    support: the unfortunate thing is that you played it out already so there is nothing that i can do to remove it...so i have placed a restriction on the next deposit, and you will not have a bonus requirement to satisfy..
    However, the 204.50 remains as is whcih needs to be satisfied

    me: what?

    me: there is still $204 left to wager on this bonus?

    support: as you have already played the 8.10 bonus yes you still have to satisfy that out standing wager.
    i have informed you already that i have placed a restriction for future deposits

    me: so i wagered almost or more than $100 but the wager was not even close to being met?

    me: sorry $1000

    me: from the time i began playing

    me: so technically i still owe the casino $204 in wagers

    support: yes

    me: wow i think i might go back to land casinos with that kind of deal

    me: thank you have a good nite

    support: alright good night


    =========

    So now let me get this right. I deposit into the casino. Get a bonus. Then i spend all that time playing just to lose my money so I can try to meet a wager requirement to keep whats left? How much sense does that make? Why would anyone take a bonus knowing they must lose all there deposit and wins accumulated before they even begin to start meeting the wager requirement?
    I deposited $27.00 got a $8.10 bonus wagered over $1000 total and still owe the casino $204 in wagers from my next deposit?? :roflmao:
     
    Last edited by a moderator: Sep 9, 2010
  2. Kotsy

    Kotsy Well-Known Member

    That doesn't sound right at all. I don't see how they can hold over the wager requirement from a previous deposit.

    Please pm me the Casino. I want to have a further look.
     
  3. Marina

    Marina Administrator Staff Member

    This is bull!
    If I play my balance on 0,00 there should be NO more wagering for that old bonus on my next deposit! Never ever heard such a thing before.

    ONLY thing I always take care is, that my balance is on 0,00 before I make a new deposit!

    Which casino was this wyldgirl?
    Just post it, I wanna ask them about that.
     
    Last edited: Sep 4, 2010
  4. wyldgirl

    wyldgirl Active Member

    It was my husbands account at

    RED FLUSH!!

    And the support person was jeremy
     
    Last edited by a moderator: Sep 4, 2010
  5. wyldgirl

    wyldgirl Active Member

    But is the fact that you have to lose your deposit and begin playing the bonus before the wager requirement starts accumulating really how it works? I thought the wager requirement started accumulating from the first bet ?
     
  6. Marina

    Marina Administrator Staff Member

    I know it always takes away 1st my cash, and only then the bonus.
    If it only starts counting as soon u play on the bonus this I don't know yet, really never looked into that closer.

    About the Red Flush live support
    Well, once I asked them if there is a max. cashout on my deposit bonus and they said clearly yes, BUT this is NOT so.

    It might be they need to train their support better :hitme:
     
    Last edited: Sep 4, 2010
  7. wyldgirl

    wyldgirl Active Member

    But Jeremy has been there forever!

    And if the wager requirement doesn't start till you play the bonus how much sense does it make to even take a bonus? I have always seen my bonus grow smaller as I play the games and once the wager is met all the money is in the cash account! This is the first time i played at RED Flush in a long time and don't recall it being like this?
     
    1 person likes this.
  8. Dmoney644

    Dmoney644 Well-Known Member

    Yeah, that sounds way too crazy, almost "roguish" (if thats even a word lol) in my opinion. Absolutely absurd. I could maybe see maybe you have to wager your deposit 1x then the wagering requirements start, but that is still a stretch. Its bad enough, that its supposed to be wagering requirements on bonus + deposit instead of just bonus. If you never lose your deposited amount, say 1st spin, you hit for $10,000, then what? you never can cashout because your playthrough doesn't start until you get down to the level as to where you would lose your deposit 1st?

    Now thinking about what i just said and what chat has said, it seems to me that the 1x wagering requirement on the deposit made 1st then regular wagering requirements start seems more likely, and thats not really fair either. Although, THIS IS JUST SPECULATION ON MY PART.

    Iknew there was a reason that i never play with bonuses. Too Much Headache.:roflmao:
     
  9. Ardilla

    Ardilla Well-Known Member

    This remembers me of the sentence from my partner: "The casino always wins".....

    Sounds really bad and this is a big reason for never taking any bonus......but still it sounds strange.....
     
  10. Seaman63

    Seaman63 Well-Known Member

    From what i know, the wagering is zeroed out if your account (bonus + cash) reaches 0. I never experienced carried forward wagering req´s at reputable mg casinos.
     
  11. wyldgirl

    wyldgirl Active Member

    Well not only was my husband very specific in his questions but support was very matter of fact with the answers. I don't think they could have been any clearer but that the next time my husband funds that account he will have $204 wager right off the bat!

    I am going to their site now to research this!

    Thanx for your input everyone as i really thought this was out there.

    :kiss:
     
    2 people like this.
  12. wyldgirl

    wyldgirl Active Member

    I went to this link -xx- Terms and Conditions for Red Flush Online Casino

    And found these rules -- Bonus Account Terms and Conditions also include:

    4. As the required play through requirements is met, funds are automatically transferred from the Player's
    bonus account to their cash account.
    5. Play through is achieved when any real money wager is made. The Player can use either their bonus or
    their cash account.
    6. For any wagers made, the wager is deducted from the Player's cash account. If there is no cash available, then the wager is deducted from the bonus account. This effectively means that funds in the Player's bonus account are only played if there is no cash balance.

    So I went to chat to ask for the link to the rule showing the statement by support in previous post!

    This is the chat – get ready for a few laughs cus this man really thinks players are stupid I guess!

    ===============

    Andy: Good day

    Me: Hi Andy

    Me: Could you please give me the link to the rule that verifies this statement made by your support?

    Andy: What statement are you referring to?

    Me: 1 min

    Andy: ok
    ======================
    Me: support: the unfortunate thing is that you played it out already so there is nothing that i can
    do to remove it...so i have placed a restriction on the next deposit, and you will not have a bonus
    requirement to satisfy..
    However, the 204.50 remains as is whcih needs to be satisfied
    me: what?
    me: there is still $204 left to wager on this bonus?
    support: as you have already played the 8.10 bonus yes you still have to satisfy that out standing wager.
    i have informed you already that i have placed a restriction for future deposits
    me: so i wagered almost or more than $100 but the wager was not even close to being met?
    me: sorry $1000
    me: from the time i began playing
    me: so technically i still owe the casino $204 in wagers
    support: yes
    ====================

    Me: this says that a wager requirement carries over to the next deposit! I would like to see that rule

    Andy: May I have your casino account number?

    Me: sure but why do you need my account number to tell me where a rule is?

    Me: rfver00======

    Andy: I need to document this conversation on your account

    Andy: Thank you

    Me: ok

    Andy: One moment for me please

    Me: sure

    Me: and if you are looking for that chat it was with Jeremy

    Andy: I am reading your conversation

    Andy: I will not be much longer.

    Me: no problem

    Andy: All bonuses that are credited by the casino have a x30 wagering requirment. Remember that wagering is placing bets on the casino.

    Me: so every bet from the first spin counts towards the wager requirement right?

    Me: 5. Play through is achieved when any real money wager is made. The Player can use either their bonus or their cash account.

    Me: thats the rule on your site

    Andy: Correct however you would also need to consider the games that you play

    Andy: Different games count differently toward the wagering contribution

    Me: i only played slots and Jeremy did not say that in fact he said just the opposit if you read the chat
    he said wager req does not start till the deposit is gone and play on the bonus starts

    Me: and i met my wager req and then some so why did my bonus never zero out to my cash?

    Me: yet he says i still owe 204$ in wagers??

    Me: that wouild mean i only wagered 30 bucks

    Andy: Slots count 100% towards meeting the wagering however on your account you also had 'Free game wins' which do not count towards the wagering requirment.

    Me: ok

    Me: i still met it w/o the spins

    Me: i met the wagerreq b4 i ever lost the deposit amount

    Me: but my bonus was not crediting to my account thats why i went to support in the first place

    Me: 4. As the required play through requirements is met, funds are automatically transferred from the Player's bonus account to their cash account.

    Me: thats rule 4 on your site

    Andy: Your average bet on your account is 0.27 whereby a majority of the games that you where playing are made up of bets below $1

    Andy: This would take you longer in meeting your wagering requirement.

    Me: if the bets are counted 100% towards the wager req and i accumulated 70 loyalty points which take 10$ to get one point then i wagered $700

    Andy: So technically, you where playing 100% towards the wagering contripution so looking at your bet size this would be 0.27 per bet. If you where playing at a $1 average bet size then this would be $1 less from your wagering requirement. Even if you where player for example on a different game such as Casino war which counts 50% towards your wagering on a $1 bet size this would only count 0.50c toward the wagering requirements.

    Me: ummm you better look again as i played summer holiday quite a bit and it is a min $1 bet

    Andy: Majority of the games that you played where on a 0.20c coin size

    Me: ok lets make this simple if the games i played were 100% and i gained 70 loyalty points then i admittedly played $700 in wagers no matter what size the bet right?

    Andy: The most amounts of bets where placed on 'break the bank and loaded'

    Andy: Please do not confuse wagering contribution with loyalty points.

    Me: why can you not just tell me if that calculation is accurate does 70 loyalty points mean $700 was wagered

    Andy: No

    Me: because the accumulation of points is how we players keep track of our wagers

    Andy: Loyalty points are per every $100 you get 10 points

    Me: so $700 is 70 points?

    Me: all you did was say the same thing just turned around

    Andy: I dont understand where you are going with this. Loyalty points can also be accumilated though a win on the casino and a win does not count towards wagering

    Me: i know what a wager is it is when i click that spin button

    Andy: Correct and loyalty is the cash movement on our account

    Me: what?

    Andy: Loyalty points are accumilated per every $100

    Me: so if i got 70 points then i wagered $700

    Me: and you site says for every $10 there is 1 point

    Andy: No if you have 70 points then it means that you have deposited or there has been financial movement on your account

    Me: OMG you know what this conversation is over because hard as you are trying to confuse the matter I and all the other players are very clear on what is the meaning of wagers and points

    Me: you have a nice nite . and just for an FYI I will be adding this chat to the forums where this issue is
    postedA

    Andy: You may do as you please.Is there anything else that I can help you with?
     
    Last edited by a moderator: Sep 5, 2010
  13. wyldgirl

    wyldgirl Active Member

    ok HERE ARE MY TRANSACTIONS AND THE AMOUNT OF THE BET DURING THEM SO WHERE DOES HE GET THE AVERAGE OF 27 CENTS ON WAGERS?

    4556 - 4557 x $0.09 = $ 0.18 WAGERED

    4558 - 4934 x $0.45 = $169.20 WAGERED

    4935 - 4957 x $0.90 = $ 19.80 WAGERED

    4958 - 5200 x $0.45 = $108.90 WAGERED

    5201 - 5478 x $0.90 = $249.30 WAGERED

    5479 - 5751 x $1.00 = $272.00 WAGERED

    5752 - 5781 x $0.25 <<< FREE SPINS SO DON'T COUNT

    5782 - 6212 x $0.25 = $107.50 WAGERED

    6213 - 6494 X $0.20 = $ 50.20 WAGERED

    6495 - 6822 X $0.05 = $ 16.35 WAGERED


    TOTAL WAGERED DURING THIS DEPOSIT AND BONUS = $993.43

    And yes I have a complete copy of my transaction history!
     
  14. wyldgirl

    wyldgirl Active Member

    Marina,
    I sent you a PM on this issue!
     
    2 people like this.
  15. Kotsy

    Kotsy Well-Known Member

    Thanks wyldgirl, Marina will look into this
    as soon as she can.

    Unbelievable.
     
    1 person likes this.
  16. wyldgirl

    wyldgirl Active Member

    So Kotsy,
    I am not imagining this or blowing it up? This really is just way out there?
     
  17. wyldgirl

    wyldgirl Active Member

    after sending an extensive email with subject ATTENTION MANAGEMENT I got this reply

    I have reviewed your account and can confirm the following.
    On the first point listed, your sentiments that you have quoted are indeed correct however upon further investigation, I have confirmed the following. According to my records you where playing a majority of slot games on your account whereby your game play would contribute 100% towards your wagering requirement however upon further investigation I can confirm that your bet size was far too low whereby your average coin size was $0.35
    With the above mentioned, please note that this would mean that you where playing games that contributed 100% towards your wagering requirement however, as your average coins size was standing at $0.35 this would mean you where contributing at an average of $0.35 toward your wagering requirement.
    If you had been placing bets from a $1.00 average, then you would have needed to wager the requirement 243 times however as your coin size was well below the dollar mark, you where then required to play through the wagering requirement at least 3 times ($0.35 x3) in order to meet the required wagering.


    Contact our 24/7 support desk.

    Best Regards
    Andy
    Red Flush Support

    then i replied
    Andy,
    Are you a manager?
    The below makes no sense to me! It is real simple I deposited $27.00 got an $8.10 bonus which had to be wagered 30 times which meant betting a total of $230.00 then my wager requirement would be fullfilled. Since I made a total of bets amounting to $993.43 then I met that required wager and then some so my bonus account should have been zero! AND IT NEVER WAS AS I STILL HAD MONEY 1 PENNY AT END OF PLAY.

    and then I got this which is WAY OUT THERE!!

    In response to your inquiry I have confirmed the following.



    You are currently speaking with the pitboss on shift and to highlight a more simpler explanation regarding your query, I can confirm the following.
    You received a bonus of $8.10 whereby you had to play it trough 243 times.

    If you where playing only slot games at an average bet size of $1.00 or above, you would have met the wagering requirements. The reason I am saying this is because when looking at wagering, we would need to reference the type of games that you are playing along with the coin size.

    Contact our 24/7 support desk.
    Best Regards
    Andy
    Red Flush Support

    =====================
    now again for reference i post the transaction history of that gameplay!
    4556 - 4557 x $0.09 = $ 0.18 WAGERED

    4558 - 4934 x $0.45 = $169.20 WAGERED

    4935 - 4957 x $0.90 = $ 19.80 WAGERED

    4958 - 5200 x $0.45 = $108.90 WAGERED

    5201 - 5478 x $0.90 = $249.30 WAGERED

    5479 - 5751 x $1.00 = $272.00 WAGERED

    5752 - 5781 x $0.25 <<< FREE SPINS SO DON'T COUNT

    5782 - 6212 x $0.25 = $107.50 WAGERED

    6213 - 6494 X $0.20 = $ 50.20 WAGERED

    6495 - 6822 X $0.05 = $ 16.35 WAGERED


    TOTAL WAGERED DURING THIS DEPOSIT $27.00 AND BONUS $8.10 = $993.43
     
    Last edited by a moderator: Feb 16, 2015
  18. Marina

    Marina Administrator Staff Member

    Got your pm wyldgirl,
    Replied... will be back at ya asap :thank you:
     
  19. tinonaama

    tinonaama Member

    Looks like Red Flush has gone rogue... there is really no sensible explanation for this.

    Well didn't really like them that much in the first place so I'm not that bothered that I won't be playing there anymore.

    I wish you good luck getting some kind of compensation for this wyldgirl. And if you do I hope you get your money out.
     
  20. Ardilla

    Ardilla Well-Known Member

    Sorry.....am I stupid? Is my english gone? Is my medicine making me totally stupid?

    They are joking? A WR of 243 times ?????????????????

    If this is not a joke.....than I know where the uninstall button is.....we have no chance against them...... :sad:
     
    Last edited by a moderator: Feb 16, 2015
    1 person likes this.
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