Manager at Jackpot City???

Discussion in 'Good News - Bad News!' started by vacant1, Nov 14, 2008.

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  1. vacant1

    vacant1 Well-Known Member

    I've got a small problem with Jackpot City Casino and the live help is well no help at all
    does anyone know how to get ahold of a manager or someone who can help me?? Its just a small problem but one i would like fixed before i make my next deposit. Long story short I
    placed 3rd in a $25 BJ freeroll now they're saying that i didn't even play in it and that i didn't win anything. Its only a $5 win but right is right and wrong is wrong!! I remember for a fact that i played this tourny because just after i won i contact live support (this was sunday the 9th) about the money because it wasn't credited. They told me there was a 24hr delay and that i would receive it. right after that i had to leave for 4 days for work now i'm back today checked and still nothing there!!!! Its a remotely small amount of money but if they are willing to screw me outta something so small wonder what they'd do if i win something big.....................................................................:confused::sad::confused:
    Last edited by a moderator: Nov 14, 2008
  2. Vicky

    Vicky Well-Known Member

    I searched all over for an e-mail addy and
    couldn't find one for a manager. If I were you
    I would go back to live chat and ask for the e-mail addy
    of the Manager,then tell him/her what is going on.
    Sorry I can't be of more help.
  3. m8ryann

    m8ryann Member

    Last edited by a moderator: Jun 10, 2014
    3 people like this.
  4. Mike

    Mike Administrator Staff Member

    you also can send me a PM with your username
    and i can get in contackt with them ASAP
    if you still dont have any help
    i am here for you if you need help
    1 person likes this.
  5. vacant1

    vacant1 Well-Known Member

    Thanks mike might take you up on that.
    Speaking with someone from live chat who actually sounds like they want to help so i may
    be able to get this sorted out. will let you know
    :socool::thank you::thank you:
    3 people like this.
  6. vacant1

    vacant1 Well-Known Member

    Well got it all sorted out "brent" from live chat is awesome. He took the time to talk to me and figure out what happened. At the end of it all i got the $5 plus he said he added a little something extra just waiting to see what that is. He said it would take 30mins or so to be added to my account...:socool::socool::socool:
    2 people like this.
  7. Marina

    Marina Administrator Staff Member

    great news vacant
    glad its sorted out,

  8. Vicky

    Vicky Well-Known Member

    Yeah! I am happy you got this
    set right!:kiss:
    What was your "something extra"?​
    Last edited by a moderator: Jun 10, 2014
  9. vacant1

    vacant1 Well-Known Member

    extra was only $5 so they gave me a total of $10. Still better than not getting my winnings at all!!!:icon1:
  10. Vicky

    Vicky Well-Known Member

    Hey the extra $5 was pretty:socool:
    I'm just glad they came thru for you;)
  11. Mike

    Mike Administrator Staff Member

    Glad this is been resolved
    and remember we are here alwash for everyone to help (what we can)

  12. luvslots

    luvslots Well-Known Member

    :socool: Really Great everything worked out for you, vacant1 Best of Luck, hope you

    hit Big!!! Good Luck luvslots

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