Players Palace Game froze cant get $$ help please

Discussion in 'Good News - Bad News!' started by azna2k, Feb 27, 2009.

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  1. azna2k

    azna2k Member

    Ok here is my chat session from yesterday the 26th 6pm my game froze the 25th around 4am.

    Please do not copy your chat sessions on forums
    these are private conversations,
    Dont do that without permission of the casinos
    Feel free to explain your problem , but do not copy, paste chat sessions.
    Thank you
    Admin

    I emailed support they have yet to reply so i reinstalled again and registered a guest account successfully downloaded snakes and ladders and got into game then i logged into my real account and the screen froze on me the problem is associated with my account not the software or my computer, I went to live chat and they can not hel me because they r experiencing internet problems!
    Any suggestions would be greatly appreciated :confused:
     
    Last edited by a moderator: Jun 11, 2014
  2. Mike

    Mike Administrator Staff Member

    i will foward an email to my contackt from players palace
    i let you know as soon i hear back
     
    Last edited by a moderator: Feb 27, 2009
  3. Marina

    Marina Administrator Staff Member

    azna2k
    I am now in my players palace account
    and I can access the game Big Kahuna Snakes and Ladders
    there seem to be an technical issue just with your account or PC´s.

    I hope it can be solved soon.
    We will let you know if we hear advice from our contact.
     
  4. azna2k

    azna2k Member

    i reinstalled again and registered a guest account successfully downloaded snakes and ladders and got into game then i logged into my real account and the screen froze on me the problem is associated with my account not the software or my computer, I went to live chat and they can not hel me because they r experiencing internet problems!
     
  5. Marina

    Marina Administrator Staff Member

    I am sorry you have to go through this dear
    We we did let our contact know about this
    I hope we hear something, but he is unavailable over the weekends.
     
  6. azna2k

    azna2k Member

    Ok i am offically being kept from accessing my game with mt mony. I reinstalled created a new real player account with some made up canada address ( I am in the US) I logged in and was able to access the game, logged out logged back in with my rela account and movie intro froze as usual this sucks
     
  7. wyldgirl

    wyldgirl Active Member

    Thats kind of weid because a micro just lost my bisuiness due to the same issue only it booted me during the witch's wealth bonus rounf with the cat and when it locked and booted me i screenshoted $9 in my account yet when I logged back in it said I had only a little over $4.00 I sent them a screen shot of everything including the game history showing logging in and out 3 times in a row at exactly the same time (which is impossible) and I got a message back stating I was logging in and out just fine so must have played the money! I think some of the casinos are starting to scam us because THEY CAN!
     
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