I play for a couple of years now at the Fortune Lounge group, Platinium Play, Royal Vegas and & 7 Sultans and never have any problems till this week. I made a withdrawal at the Royal Vegas, just 100 euro's. Then after a couple of days nothing on my account, so i take a look at my casino account, withdrawal still in progress. So i started live help, and they say they need new documents. So i send in those documents, i received an email that the bill was oke, but the copie of the pass was in black and white and that was not acceptabel. So i send in a color version. The withdrawal stays work in progress. Contacted live help again, we did not receive your documents, and i say, you confirmed it, so then they find them. But still withdrawal in progress. So i send a couple of emails to the helpdesk and contacted live help again. Now they say, i need to let the documents certified by a commissioner of oaths. And i did not know what that was, so they tell me, that i need to go to the police or a lawyer for a stamp on my documents and then send them to them. I asked them what is wrong with the documents, but they can or will not tell me, and i think i have the right to know that. A problem that can not be resolved, and i don't go to the police nor a lawyer for a stamp, thats b*ll Anyone have such problems and how to solve?