Solved - Grand Mondial Confiscated my contest winnings

Discussion in 'Good News - Bad News!' started by Sparkz, May 22, 2009.

$10 Free at Slots Capital
  1. Sparkz

    Sparkz Banned

    well as you know i won £10 with the cycling contest... as the minimum withdraw from grand mondial is £50 i played and got my balance to £77.94

    i went to cashout yesterday and today logged into my account and to my horror i saw..


    "22 May 2009 -- -- Confiscation GB £ 77.94 "


    that is wayyy outta order
     
    Last edited by a moderator: May 22, 2009
  2. Marina

    Marina Administrator Staff Member

    We are asking what happened
    I be back at ya as soon I hear back
     
    Last edited by a moderator: Jun 11, 2014
    3 people like this.
  3. Sparkz

    Sparkz Banned

    thanks once again Marina for the fast reply, and the help yet again, its much appreciated!!!
     
    Last edited by a moderator: Jun 11, 2014
  4. Marina

    Marina Administrator Staff Member

    Sparkz, I need a bit info from you
    What games did you play?

    Because the system does not see such cash transfer as a deposit
    it shows maybe up as a bonus credited.
    We had that problem already once with a winner, but it was all solved then.

    I have sent already an e-mail to my affiliate manager,
    but I cant promise that i hear back still today,
    Maybe it will take til monday.
     
    Last edited by a moderator: Jun 11, 2014
    1 person likes this.
  5. Sparkz

    Sparkz Banned

    I played a mixture really,

    i started with slots (alley cats, chain mail, dragons loot) then went on to play atlantic city blackjack, then i finished up playing other slots (spring break, flying circus inca gold etc)



    thanks :D


    i agree it could well of been that, if it showed as a "bonus" then perhaps blackjack was on the list of banned games not meant to be played with bonus?
     
    Last edited by a moderator: Jun 11, 2014
    1 person likes this.
  6. Marina

    Marina Administrator Staff Member

    yup, I think for bonuses Blackjack is not allowed

    but as said already, it was not a bonus,
    just the system does see it as bonus, there is no other way to credit it.
    We do pay the cash in our account and Grand Mondial is so nice to transfer it to the winners we send them.

    My affiliate manager already replied they are looking into it.
     
    Last edited by a moderator: Jun 11, 2014
    1 person likes this.
  7. Sparkz

    Sparkz Banned


    thank you once again, once again youve been a great help :D

    :beer::beer::beer::beer:
     
    Last edited by a moderator: Jun 11, 2014
  8. Marina

    Marina Administrator Staff Member

    Your welcome Sparkz
    they are looking into it,
    Maybe we still get the answer today.
     
    Last edited by a moderator: Jun 11, 2014
    2 people like this.
  9. Sparkz

    Sparkz Banned

    hmmm, now my account has been LOCKED :(
     
    Last edited by a moderator: Jun 11, 2014
  10. Marina

    Marina Administrator Staff Member

    Still waiting to hear back
    I do hope you are not flagged within the Microgaming Database?
    Maybe muliti accounts at any casino?
     
    Last edited by a moderator: Jun 11, 2014
    1 person likes this.
  11. Sparkz

    Sparkz Banned

    nope, like i openly played with nedplay never got account locked, and been a member of grand mondial for about a month+

    a few years back i self excluded myself from a few microgaming casinos, however that was only a 6 month or so exclusion period,

    i did register my card with grand mondial and it was accepted


    thanks
     
    Last edited by a moderator: Jun 11, 2014
    1 person likes this.
  12. Marina

    Marina Administrator Staff Member

    ok thanks Sparkz
    I will update you as soon I know more
    As said already, maybe this takes until monday

    :thank you:
     
    Last edited by a moderator: Jun 11, 2014
    2 people like this.
  13. Marina

    Marina Administrator Staff Member

    SOLVED - Grand Mondial Confiscated my contest winnings

    Sparks, I got an update
    yes it has to do with your self exclusion.
    Well not all casinos are always checking back the whole player history.
    Grand Mondial did that in this case.
    You can get your account re-opened
    I am sending you now a PM with more details.
     
    Last edited: May 22, 2009
    3 people like this.
  14. nada333

    nada333 Banned

    You did a wonderful job following up on and straightening this out Marina...Once again proving to our members that your attention to them is undoubtably the finest among the online gaming forums.
     
    Last edited by a moderator: Jun 11, 2014
    2 people like this.
  15. Sparkz

    Sparkz Banned

    completely agree there,

    thanks :D :D
     
    Last edited by a moderator: Jun 11, 2014
    2 people like this.
  16. Ellis

    Ellis Well-Known Member

    Well said Desperado!
    Marina is awesome!
    :hugs:​
     
    Last edited by a moderator: Jun 11, 2014
  17. Vicky

    Vicky Well-Known Member

    Ditto desperado
    :hugs:
    Marina IS the BEST!
     
    Last edited by a moderator: Jun 11, 2014
  18. Sparkz

    Sparkz Banned

    I thought i would just update this with whats happened now...


    A big thanks to Mario (1 of their reps) in his help with these problems,

    The self exclude issue was sorted now, I wrote out that i would like my account unlocked and signed it, they accepted that and unlocked my account

    the funds were then still "confiscated" so after i spoke to support and Mario they made sure that the funds were put back in my account asap.... that same day i deposited £40 and lost it (oops)

    I then saw that Mario had put the confiscated funds back into my account :D, i played a little bit and won £20 :D, now hes said that as soon as i request that withdraw he will make sure that its processed asap,


    very pleased with it now, iv made profit, my winnings will be processed, fully solved :D


    thanks again Marina for your superb help with this issue, much appreciated :D



    EDIT: and in the time it has taken me to write this the winnings have been sent to be paid on my card within 5-7 days :D
     
    Last edited by a moderator: May 28, 2009
    4 people like this.
  19. Marina

    Marina Administrator Staff Member

    Very glad to hear all is ok now Sparkz
    thanks for letting us know
    Enjoy Grand Mondial Casino,
    They are a great microgaming casino
    Good luck to you.
    :thank you:
     
20 Free Spins at Lucky Dino