Solved - Grand Mondial Confiscated my contest winnings

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Sparkz

Banned
May 6, 2009
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well as you know i won £10 with the cycling contest... as the minimum withdraw from grand mondial is £50 i played and got my balance to £77.94

i went to cashout yesterday and today logged into my account and to my horror i saw..


"22 May 2009 -- -- Confiscation GB £ 77.94 "


that is wayyy outta order
 
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thanks once again Marina for the fast reply, and the help yet again, its much appreciated!!!
 
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Sparkz, I need a bit info from you
What games did you play?

Because the system does not see such cash transfer as a deposit
it shows maybe up as a bonus credited.
We had that problem already once with a winner, but it was all solved then.

I have sent already an e-mail to my affiliate manager,
but I cant promise that i hear back still today,
Maybe it will take til monday.
 
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I played a mixture really,

i started with slots (alley cats, chain mail, dragons loot) then went on to play atlantic city blackjack, then i finished up playing other slots (spring break, flying circus inca gold etc)



thanks :D


i agree it could well of been that, if it showed as a "bonus" then perhaps blackjack was on the list of banned games not meant to be played with bonus?
 
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yup, I think for bonuses Blackjack is not allowed

but as said already, it was not a bonus,
just the system does see it as bonus, there is no other way to credit it.
We do pay the cash in our account and Grand Mondial is so nice to transfer it to the winners we send them.

My affiliate manager already replied they are looking into it.
 
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yup, I think for bonuses Blackjack is not allowed

but as said already, it was not a bonus,
just the system does see it as bonus, there is no other way to credit it.
We do pay the cash in our account and Grand Mondial is so nice to transfer it to the winners we send them.

My affiliate manager already replied they are looking into it.


thank you once again, once again youve been a great help :D

:beer::beer::beer::beer:
 
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Still waiting to hear back
I do hope you are not flagged within the Microgaming Database?
Maybe muliti accounts at any casino?

nope, like i openly played with nedplay never got account locked, and been a member of grand mondial for about a month+

a few years back i self excluded myself from a few microgaming casinos, however that was only a 6 month or so exclusion period,

i did register my card with grand mondial and it was accepted


thanks
 
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ok thanks Sparkz
I will update you as soon I know more
As said already, maybe this takes until monday

:thank you:
 
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SOLVED - Grand Mondial Confiscated my contest winnings

nope, like i openly played with nedplay never got account locked, and been a member of grand mondial for about a month+

a few years back i self excluded myself from a few microgaming casinos, however that was only a 6 month or so exclusion period,

i did register my card with grand mondial and it was accepted


thanks

Sparks, I got an update
yes it has to do with your self exclusion.
Well not all casinos are always checking back the whole player history.
Grand Mondial did that in this case.
You can get your account re-opened
I am sending you now a PM with more details.
 
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You did a wonderful job following up on and straightening this out Marina...Once again proving to our members that your attention to them is undoubtably the finest among the online gaming forums.
 
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I thought i would just update this with whats happened now...


A big thanks to Mario (1 of their reps) in his help with these problems,

The self exclude issue was sorted now, I wrote out that i would like my account unlocked and signed it, they accepted that and unlocked my account

the funds were then still "confiscated" so after i spoke to support and Mario they made sure that the funds were put back in my account asap.... that same day i deposited £40 and lost it (oops)

I then saw that Mario had put the confiscated funds back into my account :D, i played a little bit and won £20 :D, now hes said that as soon as i request that withdraw he will make sure that its processed asap,


very pleased with it now, iv made profit, my winnings will be processed, fully solved :D


thanks again Marina for your superb help with this issue, much appreciated :D



EDIT: and in the time it has taken me to write this the winnings have been sent to be paid on my card within 5-7 days :D
 
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Very glad to hear all is ok now Sparkz
thanks for letting us know
Enjoy Grand Mondial Casino,
They are a great microgaming casino
Good luck to you.
:thank you:
 

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