Stupid Email from Joyland Casino

Discussion in 'Lets Talk about gambling and more...' started by Molodia, Jul 29, 2009.

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  1. Molodia

    Molodia Active Member

    Got this email from Joyland Casino

    How would you see the bold line? as the surprise og the bonus offered or a surprise in your account?

    Maybe im just stupid but as i see it the bonus offered in the Email is not a surprise since its easy to see what you get if you deposit any amount.
    2 people like this.
  2. Marina

    Marina Administrator Staff Member

    I agree with you dear, not very smart worded,
    also if I get an e-mail like that, normally I await then a little free bonus as surprise.

    No, this e-mail is not very good worded, I will show that to my contact
    1 person likes this.
  3. Molodia

    Molodia Active Member

    i talked with their support, and in the middle of my answer she asked is there anything else i can assist you with, like that it, very rude, i was still writing. told her what i thought about that, that its really bad support to try and end the conversation while not waiting for an reply from the person they where contacted by.

    and told her i thought its false advertisment to sent an email out saying that, its probally not in an legal thingy, but in my book it is.

    2 people like this.
  4. Marina

    Marina Administrator Staff Member

    the support should be better,
    they are now owned by William Hill
    thanks for bringing it to our attention,

    I will make sure my contact sees this thread.
    Last edited: Jul 29, 2009
    1 person likes this.
  5. Molodia

    Molodia Active Member

    Yes i would think so too. that really bugged me, that some support members are like that, maybe they should remember sometimes that "real" people may not understand every wording in their promotions and so on and so on, and thats why there are support staff in the first place to help the "customers" not to cut them off, when they dont answer fast enought or write fast enough
    1 person likes this.
  6. nada333

    nada333 Banned

    I agree with you 100% dear..Those support people probably get paid a minimum wage. And I also agree with you about how there is sometimes a real or perceived language barrier. It always fascinates me that the people that are on the front line when dealing with consumers are usually the least paid of everyone. And after all it is us, the players, that make there very job possible..Usually if I receive poor customer support, whether in live chat or through phone support or email, I just choose to spend my dollars elsewhere..And I make sure to let them know, usually through an email to support, why my money is going to another online casino. :thank you:
  7. Molodia

    Molodia Active Member

    Yes i do the same, when i recieve poor support, i just spend my dollars elsewhere, and i also told the support person that i would just delete there casino again.

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