win from all star slots casino and not come on my balance

Discussion in 'Winner Stories - Online Gambling Winners!' started by polse10, Jun 5, 2011.

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  1. polse10

    polse10 New Member

    Hello,
    here is nice screenshot very bad you can see but at least the combination that was winning for $4.690.00 size bet $25 with some error. Do any one can help with makeing it better to see?
    thanks
    polse10
     
  2. Marina

    Marina Administrator Staff Member

    Sorry, I cannot help with this screenshot,
    yes it is really bad to see.

    What do you mean? You won and it did not add it to your casino balance?

    You have to contact the casino support.

    All Star Slots Casino belongs to the Club World Casino group and they have a good reputation. Please keep us updated,
     
    Last edited: Jun 5, 2011
  3. polse10

    polse10 New Member

    Hi,
    yes I did contact them and tech team was check and said that was never happend that winning , yes and the winning from that combination not add to my casino balance, thats why I did contact them.
    polse10
     
  4. Marina

    Marina Administrator Staff Member

    Did you show them this screenshot?

    It may be that there was a software glitch and this win was not really worth that much?
     
  5. Mike

    Mike Administrator Staff Member

    I have send you a pm Polse10
     
  6. polse10

    polse10 New Member

    Hi Marina ,

    yes I did but is not good enough for them., I know is very bad
     
    2 people like this.
  7. Marina

    Marina Administrator Staff Member

    All we can do is ask our contact tomorrow if he can look into this matter.
    I see you already PMed Mike with your username, :)

    You did play this today?
    Can you tell the time when this win happened, so they may find it faster.
     
  8. polse10

    polse10 New Member

    Hi,

    I played 28.05.2011 week ago Saturday.
    thanks for help Marina and Mike
     
    1 person likes this.
  9. Marina

    Marina Administrator Staff Member

    Umm why did you come with this only today?

    Have not much hopes for this matter, but ok we will see what our contact says to that.
     
    1 person likes this.
  10. polse10

    polse10 New Member

    I tryied to make it better to see i download some programs what can do better to see the screenie but I don't know how to use them , thats why i post it here maybe somebody have better programs with explanations to me that i could do something .
     
    1 person likes this.
  11. Ellis

    Ellis Well-Known Member

    I will check on Adobe Photoshop now if I can make it more clear........
     
    1 person likes this.
  12. Ardilla

    Ardilla Well-Known Member

    Omg...such a nic win and not counted?

    I cross my fingers for you :eek:hyesss:
     
    1 person likes this.
  13. Ellis

    Ellis Well-Known Member

    Im so sorry polse. I have tried now several things.
    I have a very expensive program for this..
    The quality of the image is really very bad:sad:
     
  14. polse10

    polse10 New Member

    Hi Ellis,
    thanks a lot for tried , yes I kow is very bad.
     
    1 person likes this.
  15. Ardilla

    Ardilla Well-Known Member

    I am just thinking about why you made a real photo of it and not a screenshot which would have been really helpful....:sad:
     
  16. polse10

    polse10 New Member

    Hi Ardilla,
    thanks for the support but my print screen is not working and I don't know how to make screenshot.
     
    1 person likes this.
  17. Ellis

    Ellis Well-Known Member

    There are great programs and free to use. These are so called Screen Capture Tools.
    You dont need your prtscr-button anymore when using a program like:

    xxhttp://www.etrusoft.com/

    the above link is a great tool for making them..

    I cant wait untill we have an awser or something from All Star Slots

    sorry dat ik je niet verder kan helpen
     
    Last edited by a moderator: Jun 5, 2011
  18. polse10

    polse10 New Member

    hi,
    geen problem dankje voor alles.
     
    1 person likes this.
  19. Marina

    Marina Administrator Staff Member

    polse10, I am sorry I have not good news.
    Our contact is not able to do anything with this screenshot.
    The screenshot is not only unclear, it does look fake and edited.

    RTG did check the game play and they cannot find this win.

    Our contact asked that you contact the casino support again and ask for someone in charge.
     
    Last edited: Jun 6, 2011
    1 person likes this.
  20. polse10

    polse10 New Member

    Hi Marina,

    thanks for everything , yes i know is very bad sreen but for 100% is not fake I just played and was happend , after that i did make few deposits and I can't win nothing .
    Just lost my winn and trust thats it didn't had hope to get anything.
    Thanks again
     
    1 person likes this.
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