got this chat transcript from my friend, have deleted his name though.
Nick: Welcome to the Casino Support Desk. How can I help you?
***: hi. just wanted to hear how far you are in crediting the free spins
***: have waited for 3 days now
Nick: Once your email has been processed you will then be notified via email. We apologize for the delay as we are currently experiencing a high number of players claiming this promotion. This has resulted in a delay in the crediting of these bonuses.
***: yes yes have been told that for 3 days now, and people i know that signed up after me already got theres
***: so i guess ill just consider it as i wont get them
Nick: Jesper we are currently working as quickly as possible to credit these Free Spins!
***: yes you keep saying that, but for some reason the other cainoes in this group with simelar promoes dont have that problem
***: the max hours of waiting time ive heard of is 7 hours
***: so either you are not many at work or your real slow workers
Nick: Jesper the Terms and Conditions of the promotion do state 24 hours.
***: yes 24 hours
***: not 72
Nick: We apologize for the delay as we are currently experiencing a high number of players claiming this promotion.
***: and yesterday i was told 2 different things
***: 1. they were credited and would show up within 1 hour
***: 2. when i complained that they were not there, despite i was told they were credited, then suddenly no one knew when
Nick: One moment while I check my records please.
***: ok
Nick: According to our records your account is only 24 hours old.
***: i opened the account 3 days ago
Nick: Once your email has been processed you will then be notified via email. We apologize for the delay as we are currently experiencing a high number of players claiming this promotion. This has resulted in a delay in the crediting of these bonuses.
***: i gotta laugh now you starting your chat guide all over again
***: i signed up on oktober 9. 2008 got a welcome email on that date
***: and thats 3 days ago
***: so dont tell me your system says 24 hours old, because i got proff that thats not true
Nick: Your bonus will be credited soon.
Nick: Is there anything else that I may assist you with?
***: no thanks this is a waste of time
***: thanks for your time
***: bye bye
Nick: Thank you for contacting the casino support center.