I too have been waiting for my free spins for like a week now. The last two chats i had they disconnected on me so that i couldnt save them,, "HA HA"... But i was smarter then they. i was saving to a folder the whole time.check these outSubject:Transcript of your chat
Date:Sunday, October 05, 2008 1:02:42 AM
The following is a record of your online chat.
General Info
Chat start time Oct 5, 2008 3:48:13 AM EST
Chat end time Oct 5, 2008 4:02:04 AM EST
Duration (actual chatting time) 00:13:50
Operator Ted
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Ted'
Ted: Welcome to the Casino Support Desk. How can I help you?
jeff: hello,i got an email from you stating that my account
jeff: was credited 300 free spins
jeff: but it is not there
jeff: can you help me?
jeff: hello ted
jeff: how are you this evening
Ted: One moment while I check my records please.
jeff: thank you
Ted: Thanks for holding, Jeff the account does indicate that we had credited your account with $300 4-5 hrs ago.
jeff: its not showing on my side
jeff: it says i have zero
jeff: the first thing that poped up was a box that said , you havee no credits would you like to buy some now
Ted: The casino has credited your account and are liable for any used.
Ted: Is there anything else that I may assist you with?
jeff: but i dont see it, i dont get it
jeff: how do i use them if i dont have them
Ted: As we have mentioned above the credits were loaded 4-5 hrs ago.
jeff: i understand that
Ted: Is there anything else that I may assist you with?
jeff: what does that have to do with the fact that they did not load into my account
jeff: you can see, i have not played any games
Ted: Then we suggest you check your account later as they may not have updated on your end, but the casino has loaded them and they cannot redeem twice
jeff: im not trying to redeem them twice,
jeff: i havent used the first ones
jeff: i would just like to get the first ones
Ted: Then check your account later to see if they have updated.
Ted: Is there anything else that I may assist you with?
jeff: ok .... thank you
------------------
Please wait for a site operator to respond.
You are now chatting with 'Chris'
Chris: Welcome to the Casino Support Desk. How can I help you?
jeff: hell o chris
jeff: i registered an account with you plus a credit card
jeff: and i was to get 300 free spins
Chris: Please note that the Free Spins was Credited 10/5/2008 6:39:39 AM
jeff: well i got an e-mail stating that you credited my account with the 300 spins, but they are not here.
jeff: i talk with someo ne lastnight who was very rude
jeff: can you go to a differant computer and log into my account and you will see, that they do not show up on my end
jeff: i will give you my password
Chris: Unfortunately we cant do so , please note as per our records the 300 Free Spins where credited and we would not be able to credit it again.
jeff: why are you not able to just go to a differant computer and log into my account and you can see they are not there
jeff: you can see i have not played
jeff: !!!!!!!!!!!!!
Chris: All computers are the Same Jeff , we do apologize but we cant credit your account twice.
jeff: you are not getting what i am saying
jeff: so you can see that thay are not there?
jeff: if all computers are the same?
Chris: The Free Spins where credited 10/5/2008 6:39:39 AM as per our records , please note we are not going to credit it again.
jeff: i havent even gotten to play at your casino yet and im already having troub le
jeff: theay are not there.
jeff: if your computer is like mine you will see that
jeff: you got me to give you my credit card number and thats all you wanted
jeff: well i will be talking to someone
Chris: We do apologize but it was Credited.l
jeff: then where is it?
jeff: i dont have them!
jeff: where did they go am i magic and played them under your nose
jeff: come on people
jeff: if your computer is like mine log into my account and you will see thery are NOT
jeff: THERE
Chris: Please send us a Email as they have been credited we cant go into your Casino account , so if you want to take it further send us a Email and we will give you all details as it was credited.
jeff: they were not as we both know
jeff: god im so mad right now
jeff: send you an e-mail for what?
jeff: you have my e-mail address
jeff: you have all my info
jeff: all of my gambling forums will be hearing about this
Chris: I am explaining to you that the Free Spins where credited and you keep on going to say it's not. ( If I have the info - I am saying it's been credited )
jeff: and im telling you, that on my end there ARE NO NO NO NO CRediTs in my acccount so where did they go
i was cut off at this point. :nuts:
I even have the email thats states my account was credited, but still to this day, none yet.I did register a credit card as well.:sad:
I dont get it.?
