Combined loyality points at Villento & Rich Reels Casino

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Seaman63

Well-Known Member
Jun 1, 2008
2,117
2,366
Players are able to combine their loyality points generated at both Casinos to play at one of them.

You can do this at the loyality manager inside the casino software.

How :cool: is that?

 
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dogbites68

Well-Known Member
Jun 1, 2008
259
156
Canada
Theres also some other groups that are doing this also.I seen it on one of the other sites.So if there a group people might want to look into this.
 
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judyb57

Well-Known Member
Jun 17, 2008
121
75
How cool is that? I play at both of those casinos and never knew that. Thanks for letting us know! :p
 

azna2k

Member
Jul 29, 2008
20
42
I attempted to link my account spoke with live chat and this was what was said:

Please wait for a site operator to respond.
You are now chatting with 'Marc '
Marc : Hi Renee
Marc : How may I help you today?
renee: i forgot my user name and password I opened my account years ago and now want to link it to my rich reels account
Marc : you cannot link account
Marc : accounts
renee: for my loyalty
Marc : un*******tely this cannot be done
renee: it says the following on a forum
renee: Players are able to combine their loyality points generated at both Casinos to play at one of them. You can do this at the loyality manager inside the casino software.
Marc : which forum is this from?
Marc : this is false
renee:
Bonus Paradise Gambling Forum
Marc : no one has actually done it on the forum other than the main poster of the thread
Marc : this cannot be done
Marc : we will close this thread as son as possible, what is your rich reels account number?
renee: trrrxxxxxxxx
Marc : As a thank you for reporting this, $35 has been added to your account.
renee: thank you
 

Marina

Administrator
Staff member
May 3, 2008
22,937
16,186
bonusparadise.com
Welcome to our gambling forum azna2k
many thanks for posting this We will check this out

How nice of them to give you a $35 bonus yeah these casinos are sure top notch!

Please feel free to look around and enter our contests there are free ones and some require a little deposit

If you have any questions please just ask.
 
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Seaman63

Well-Known Member
Jun 1, 2008
2,117
2,366
Well...need I say more??? I combined my points a few days ago and it worked well. Why should they offer anything within their software that they don´t have???

Be sure if I post a promotion...I know what I´m talking about.

Maybe Marc should play at the casino he´s working for!
 
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Seaman63

Well-Known Member
Jun 1, 2008
2,117
2,366
Ok guys..all cleared. I recieved a friendly response about my request:

Dear XXXXXXX,

I would like to introduce myself, my name is Gerard and I'm the Guest Relations Manager at Villento Brands.

May I upfront extend our apologies for the runaround you've received in regards to your forum post. I can confirm that our loyalty manager programs facilitates the consolidation of one players Rich Reels account with their Villento Las Vegas account and vice versa.

In other words, you may earn loyalty points at Rich Reels and redeem these at Villento Las Vegas and vice versa. This does however require that you have the accounts consolidated from within the loyalty manager.

In terms of the information passed on to you by Marc; unf.o.r.t.u.n.a.tely this was a miscommunication on our part which has been addressed - please accept my apologies in this regard.

I trust this covers your concerns XXXXXXX - wishing you the best.

Warm Regards,
Gerard
Villento Guest Relations Manager
 
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Marina

Administrator
Staff member
May 3, 2008
22,937
16,186
bonusparadise.com
Well glad we know it now
You see the support team does also not always know all and sometimes there is miscommunication.
Thank you Villento for the nice e-mail response to our Seaman, lol
 

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