I would like to introduce myself, my name is Gerard and I'm the Guest Relations Manager at Villento Brands.
May I upfront extend our apologies for the runaround you've received in regards to your forum post. I can confirm that our loyalty manager programs facilitates the consolidation of one players Rich Reels account with their Villento Las Vegas account and vice versa.
In other words, you may earn loyalty points at Rich Reels and redeem these at Villento Las Vegas and vice versa. This does however require that you have the accounts consolidated from within the loyalty manager.
In terms of the information passed on to you by Marc; unf.o.r.t.u.n.a.tely this was a miscommunication on our part which has been addressed - please accept my apologies in this regard.
I trust this covers your concerns XXXXXXX - wishing you the best.
Villento Guest Relations Manager