hi everyone i just talked to support and they said that you would have had to make a deposit over the weekend and then you would be able to claim the loyalty points.
here is what was said
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Welcome to Casino support live help, one moment please for world-class service
Jerome: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
Jerome: will be assisting you, how could I be of service...
Vgmr00876429 : Vgmr00876429 is my id and i found your X marks the spot and i put my acocunt id in there to class the 777 loyalty
Vgmr00876429 : and it said 2-4 hours well that was this morning
Vgmr00876429 : and the points are not there
Jerome: where did you lacate the X please?
Vgmr00876429 : it was in the system and game integrit
Vgmr00876429 : and the i clicked in view independent revies and reports
Vgmr00876429 : reviews and reports
Jerome: yes thats correct
Vgmr00876429 : ok so now what happens
Jerome: Kindly note that in order to qualify for this offer you would have needed to make a deposit over the weekend and claimed your match bonus
Vgmr00876429 : that is not what i was told
Jerome: and i see that you have not yet made a deposit in the year that you have been with us
Jerome: kindly confirm this in the "promotions" section of the casino
Jerome: Is there anything further I can assist you with?
Vgmr00876429 : no
Jerome: You are welcome, please have a great gaming experience further, good bye.