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Yes this is also,what makes me angry, they always dont answer the questions, they always say the standard things, nothing specific to what you have asked!! :( I had written to the payout-department and got an email, this is what they have answered:

Unfortunately, the payment information is has not been posted in your
account.

I will send a note to the finance department with your account information,
and as soon as I get a response from them I will go ahead and pass that
along to you.

A representative will be contacting you with all corresponding details
within the next 24 hours. If you are not contacted please feel free to send
an email to: [email protected] for updates.

If you have any further questions or concerns please let me know.

Have a nice day!


Really??! They don't have any inforamtions yet?! Can't believe in that, till now I haven't an answer from the escalation...

-unfortunatly to be continued- :(
 
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one day must equal at least one week in their casino land.

what a disgrace. Yup, I think by X-mas.

Thanks for keeping us updated.

imagine the funny and ridiculous story we could write
 
This sounds all like the same casino group and support workers.

Maybe really a one man show with five stickers for the computer (for self believing):
Monday > Support sticker
Tuesday > Payout sticker
Wednesday > Finance department sticker
Thursday > Manager Sticker
Friday > Escalation Sticker
Saturday and Sunday > FREE

This maybe explains why it takes so long...one person doing all...


If there is a casino license god please close such casinos quickly!
 
Hey my friends :)

I have an update email:

Thank you so much for your patience! I’m doing the necessary research in the
finance department to expedite the payment, I am really sorry for all the
delay that you have gone through. Hopefully this will be resolved shortly.
In the next 24 to 48 business hrs I should received an answer from them and
I will inform you about it. If I don’t get back to you is because I still
don’t have a resolution for you but believe me I’m working on it.

Honestly I think he is really working on it... but I don't know, if I can trust the words... I will see... and I let you know!

Have a great start into the week
Yours VaennyTi
 
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Hi VaennyTi
this is exactly the same mail I got 10 days ago...and after this nothing happened. I wrote again and got this morning:
Still pushing the processor with this payment, I’ll assure you that this will come out soon. I know is taking too long but we are trying to solve this situation with them.
Click to expand...


As I said just time waisting. Today exactly two month that this withdrawal started and three days ago one month after approving.
 
Did the supporter who wrote you calles sth with S. at the beginning /as first name?! Perhaps they have only one person for the whole casino group! o_O
 
Really?! O.O. Can't believe it. Mine was S.A as well! ... I try to push the thoughts away to feel sorry for this guy! @.@ this is crazy...
 
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VaennyTi said:
Mine was S.A as well! ... I try to push the thoughts away to feel sorry for this guy! @.@ this is crazy...
Click to expand...


S.A.=Sorry Ass

rof

(you two gonna get me in trouble with Marina, but I couldn't resist)

:roflmao::roflmao::roflmao:
 
Kotsy I think you will not get in trouble and if you get than I will get it to. :roflmao:

this is really a one man show there
Click to expand...

Same Ass?? :nuts::nuts::nuts::nuts:
 
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VaennyTi you have anything new? I just got two mails from them in the last days (beside of the promotion mails).

First one that they have to many cashouts and therefore delays and second one that I will get for sure my money.

I don't know, I want to believe them but after this long time I can not.
 
Hey dear!
No haven't heard anything from them.I have wrote them today again, that I can't understand why this takes so long,and that they should be honest,if they don't want to pay me out. Still waiting for a respond...

I really don't know,if they really pay us at the end... I don't count with that money,so I will be "happy",if I get an email,that they have done it,although I dont expect it...

Have a nice weekend and eastern days!
 
Magic1 and VaennyTi, I really do hope that these 2 bad internet casinos will pay your winnings.
But I really doubt it, this takes already to long
Respect to you both that you did not give up on this yet, and still taking time to e-mail them etc.

Honestly, it is shame that such online casinos do exist, it makes me really mad.


I hope you both still have a very Happy Easter weekend :)
 
I don't let this casino make my eastern become bad ( think,the same is for Maghic1 )... If I would be the manager of those casinos I would feel ashamed for such a behaviour. This is unacceptable and could not be appologized in any ways...
I just hold on contacting them, because they shall know, that there are people who do not give up and let such things been done with them! Although it doesn't make them to pay me.
I told them, that if they think anyone would pay in their own money, if they need so much time for a simple payout,which can take (as it is in other good casinos) within a few minutes!...

...
wish you all also a very nice eastern weekend!=))
 
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Hello again,

just the information that nobody from the escalation team answers me any longer.

6 weeks after approval.

I have no words for such an ashaming behaviour.

They just hold me on.
 
I didn't get any answer till now as well... The suporter told me (the last time I spoke to him),that the casino DO PAY... perhaps they really do, but when is written in the stars... o_O.
My sister played at such a casino,too(I think it is the same group,don't know the name of the casino anymore) and didn't got the money (it is now half a year ago) AND she had to deposit 25€,also this money haven't been payed out! ...

So we only can wait and hope,that we get the money some time... :-//
 
Thank you to the two of you for keeping us updated.

Yes, it is behavior that is shameful and places like these need to be shut down!!

Keeping things like this in the spotlight will surely help others.

I am so glad the two of you are keeping your heads held high and look on the lighter side of things.

Hope you both had a nice Easter and had some nice chocolates or sweets to enjoy. I hope the manager
of this Casino got Bunny Poop!!

Keep smiling and we'll all smile with you.
 
Hey everbody,

you would not believe me, BUT I did get my money today!! O.O
I really really was surprised having the message in my emailaccount, that I have recieved money...

I don't know what to say, only this: Magic1, keep hoping!!! As I know, the casinos are in the same group, so perhaps (I really really hope that for you) they will pay you out as well!!
*fingers-crossed*
 
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Now this is really nice to read in the morning VaennyTi, amazing that you got your money now finally,
As said, I would have given up on this already long ago, my respect to you for not giving up.
Congrats :)

Yes, Magic1, maybe you also get paid, I so hope for you too :)
 
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