Is this Really True??

1 Free Chance at Casino Classic
wyldgirl

wyldgirl

Well-Known Member
Nov 21, 2008
208
164
62
California
www.myspace.com
I am really confused and if this is the standard for the wager requirements at casinos then I now know why no matter how much I play I never can get past that requirement to cash out.
I ALWAYS THOUGHT THAT THE WAGERS TOWARDS THE REQUIREMENT STARTED ACCUMULATING FROM THE FIRST SPIN!
But appearently you have to play and lose your deposit then the play on the bonus begins and only then does the wagers start counting towards the requirement!

I have removed all mention of names or casino so the chat is not recognized as connected to anyone in hopes it can stay.


support: Welcome to the Casino. How may I assist you?

me: Boy you work a lot

support: indeed i do :)

me: what is the wager requirement for the casino

support: 30 times

me: the deposit and bonus?

support: just note that any bonus in your account, you must wager 30 times

support: the deposit match for now is 20% match up to 150

me: ok i did get an $8.10 bonus so had to wager that total of $243.00 right?

support: yes

me: actually it gave me a 30%

support: any bonus amount in the account just multiply by 30

me: ok i met that wager but my bonus still has 1 penny and it never zerod out

me: my deposit was gone and the bonus remained

support: when your cash account depletes, then it will only start taking from the bonus account

me: so does the wagers on the deposit count towards the requirement

support: wager is on the bonus balance not cash

me: so the $ wager requirement doesnt start accumulating till i start playing on the bonus?

me: ss the $243

support: yes

me: so first i have to lose my deposit then am expected to wager the bonus 30 times and anything that is left is mine?

support: correct :)

me: well that just doesnt sound right. I thought the requirement started accumulating from the first bet

support: from the bonus

me: well then i wont be doing any more bonuses because with that way there is no way to ever meet the requirements

support: ok one moment

me: ok

support: the unfortunate thing is that you played it out already so there is nothing that i can do to remove it...so i have placed a restriction on the next deposit, and you will not have a bonus requirement to satisfy..
However, the 204.50 remains as is whcih needs to be satisfied

me: what?

me: there is still $204 left to wager on this bonus?

support: as you have already played the 8.10 bonus yes you still have to satisfy that out standing wager.
i have informed you already that i have placed a restriction for future deposits

me: so i wagered almost or more than $100 but the wager was not even close to being met?

me: sorry $1000

me: from the time i began playing

me: so technically i still owe the casino $204 in wagers

support: yes

me: wow i think i might go back to land casinos with that kind of deal

me: thank you have a good nite

support: alright good night


=========

So now let me get this right. I deposit into the casino. Get a bonus. Then i spend all that time playing just to lose my money so I can try to meet a wager requirement to keep whats left? How much sense does that make? Why would anyone take a bonus knowing they must lose all there deposit and wins accumulated before they even begin to start meeting the wager requirement?
I deposited $27.00 got a $8.10 bonus wagered over $1000 total and still owe the casino $204 in wagers from my next deposit?? :roflmao:
 
Last edited by a moderator:
That doesn't sound right at all. I don't see how they can hold over the wager requirement from a previous deposit.

Please pm me the Casino. I want to have a further look.
 
This is bull!
If I play my balance on 0,00 there should be NO more wagering for that old bonus on my next deposit! Never ever heard such a thing before.

ONLY thing I always take care is, that my balance is on 0,00 before I make a new deposit!

Which casino was this wyldgirl?
Just post it, I wanna ask them about that.
 
Last edited:
But is the fact that you have to lose your deposit and begin playing the bonus before the wager requirement starts accumulating really how it works? I thought the wager requirement started accumulating from the first bet ?
 
wyldgirl said:
But is the fact that you have to lose your deposit and begin playing the bonus before the wager requirement starts accumulating really how it works? I thought the wager requirement started accumulating from the first bet ?
Click to expand...

I know it always takes away 1st my cash, and only then the bonus.
If it only starts counting as soon u play on the bonus this I don't know yet, really never looked into that closer.

About the Red Flush live support
Well, once I asked them if there is a max. cashout on my deposit bonus and they said clearly yes, BUT this is NOT so.

It might be they need to train their support better :hitme:
 
Last edited:
But Jeremy has been there forever!

And if the wager requirement doesn't start till you play the bonus how much sense does it make to even take a bonus? I have always seen my bonus grow smaller as I play the games and once the wager is met all the money is in the cash account! This is the first time i played at RED Flush in a long time and don't recall it being like this?
 
  • Like
Reactions: 1 person
Yeah, that sounds way too crazy, almost "roguish" (if thats even a word lol) in my opinion. Absolutely absurd. I could maybe see maybe you have to wager your deposit 1x then the wagering requirements start, but that is still a stretch. Its bad enough, that its supposed to be wagering requirements on bonus + deposit instead of just bonus. If you never lose your deposited amount, say 1st spin, you hit for $10,000, then what? you never can cashout because your playthrough doesn't start until you get down to the level as to where you would lose your deposit 1st?

Now thinking about what i just said and what chat has said, it seems to me that the 1x wagering requirement on the deposit made 1st then regular wagering requirements start seems more likely, and thats not really fair either. Although, THIS IS JUST SPECULATION ON MY PART.

Iknew there was a reason that i never play with bonuses. Too Much Headache.:roflmao:
 
This remembers me of the sentence from my partner: "The casino always wins".....

Sounds really bad and this is a big reason for never taking any bonus......but still it sounds strange.....
 
From what i know, the wagering is zeroed out if your account (bonus + cash) reaches 0. I never experienced carried forward wagering req´s at reputable mg casinos.
 
Well not only was my husband very specific in his questions but support was very matter of fact with the answers. I don't think they could have been any clearer but that the next time my husband funds that account he will have $204 wager right off the bat!

I am going to their site now to research this!

Thanx for your input everyone as i really thought this was out there.

:kiss:
 
  • Like
Reactions: 2 people
I went to this link -xx- Terms and Conditions for Red Flush Online Casino

And found these rules -- Bonus Account Terms and Conditions also include:

4. As the required play through requirements is met, funds are automatically transferred from the Player's
bonus account to their cash account.
5. Play through is achieved when any real money wager is made. The Player can use either their bonus or
their cash account.
6. For any wagers made, the wager is deducted from the Player's cash account. If there is no cash available, then the wager is deducted from the bonus account. This effectively means that funds in the Player's bonus account are only played if there is no cash balance.

So I went to chat to ask for the link to the rule showing the statement by support in previous post!

This is the chat – get ready for a few laughs cus this man really thinks players are stupid I guess!

===============

Andy: Good day

Me: Hi Andy

Me: Could you please give me the link to the rule that verifies this statement made by your support?

Andy: What statement are you referring to?

Me: 1 min

Andy: ok
======================
Me: support: the unfortunate thing is that you played it out already so there is nothing that i can
do to remove it...so i have placed a restriction on the next deposit, and you will not have a bonus
requirement to satisfy..
However, the 204.50 remains as is whcih needs to be satisfied
me: what?
me: there is still $204 left to wager on this bonus?
support: as you have already played the 8.10 bonus yes you still have to satisfy that out standing wager.
i have informed you already that i have placed a restriction for future deposits
me: so i wagered almost or more than $100 but the wager was not even close to being met?
me: sorry $1000
me: from the time i began playing
me: so technically i still owe the casino $204 in wagers
support: yes
====================

Me: this says that a wager requirement carries over to the next deposit! I would like to see that rule

Andy: May I have your casino account number?

Me: sure but why do you need my account number to tell me where a rule is?

Me: rfver00======

Andy: I need to document this conversation on your account

Andy: Thank you

Me: ok

Andy: One moment for me please

Me: sure

Me: and if you are looking for that chat it was with Jeremy

Andy: I am reading your conversation

Andy: I will not be much longer.

Me: no problem

Andy: All bonuses that are credited by the casino have a x30 wagering requirment. Remember that wagering is placing bets on the casino.

Me: so every bet from the first spin counts towards the wager requirement right?

Me: 5. Play through is achieved when any real money wager is made. The Player can use either their bonus or their cash account.

Me: thats the rule on your site

Andy: Correct however you would also need to consider the games that you play

Andy: Different games count differently toward the wagering contribution

Me: i only played slots and Jeremy did not say that in fact he said just the opposit if you read the chat
he said wager req does not start till the deposit is gone and play on the bonus starts

Me: and i met my wager req and then some so why did my bonus never zero out to my cash?

Me: yet he says i still owe 204$ in wagers??

Me: that wouild mean i only wagered 30 bucks

Andy: Slots count 100% towards meeting the wagering however on your account you also had 'Free game wins' which do not count towards the wagering requirment.

Me: ok

Me: i still met it w/o the spins

Me: i met the wagerreq b4 i ever lost the deposit amount

Me: but my bonus was not crediting to my account thats why i went to support in the first place

Me: 4. As the required play through requirements is met, funds are automatically transferred from the Player's bonus account to their cash account.

Me: thats rule 4 on your site

Andy: Your average bet on your account is 0.27 whereby a majority of the games that you where playing are made up of bets below $1

Andy: This would take you longer in meeting your wagering requirement.

Me: if the bets are counted 100% towards the wager req and i accumulated 70 loyalty points which take 10$ to get one point then i wagered $700

Andy: So technically, you where playing 100% towards the wagering contripution so looking at your bet size this would be 0.27 per bet. If you where playing at a $1 average bet size then this would be $1 less from your wagering requirement. Even if you where player for example on a different game such as Casino war which counts 50% towards your wagering on a $1 bet size this would only count 0.50c toward the wagering requirements.

Me: ummm you better look again as i played summer holiday quite a bit and it is a min $1 bet

Andy: Majority of the games that you played where on a 0.20c coin size

Me: ok lets make this simple if the games i played were 100% and i gained 70 loyalty points then i admittedly played $700 in wagers no matter what size the bet right?

Andy: The most amounts of bets where placed on 'break the bank and loaded'

Andy: Please do not confuse wagering contribution with loyalty points.

Me: why can you not just tell me if that calculation is accurate does 70 loyalty points mean $700 was wagered

Andy: No

Me: because the accumulation of points is how we players keep track of our wagers

Andy: Loyalty points are per every $100 you get 10 points

Me: so $700 is 70 points?

Me: all you did was say the same thing just turned around

Andy: I dont understand where you are going with this. Loyalty points can also be accumilated though a win on the casino and a win does not count towards wagering

Me: i know what a wager is it is when i click that spin button

Andy: Correct and loyalty is the cash movement on our account

Me: what?

Andy: Loyalty points are accumilated per every $100

Me: so if i got 70 points then i wagered $700

Me: and you site says for every $10 there is 1 point

Andy: No if you have 70 points then it means that you have deposited or there has been financial movement on your account

Me: OMG you know what this conversation is over because hard as you are trying to confuse the matter I and all the other players are very clear on what is the meaning of wagers and points

Me: you have a nice nite . and just for an FYI I will be adding this chat to the forums where this issue is
postedA

Andy: You may do as you please.Is there anything else that I can help you with?
 
Last edited by a moderator:
ok HERE ARE MY TRANSACTIONS AND THE AMOUNT OF THE BET DURING THEM SO WHERE DOES HE GET THE AVERAGE OF 27 CENTS ON WAGERS?

4556 - 4557 x $0.09 = $ 0.18 WAGERED

4558 - 4934 x $0.45 = $169.20 WAGERED

4935 - 4957 x $0.90 = $ 19.80 WAGERED

4958 - 5200 x $0.45 = $108.90 WAGERED

5201 - 5478 x $0.90 = $249.30 WAGERED

5479 - 5751 x $1.00 = $272.00 WAGERED

5752 - 5781 x $0.25 <<< FREE SPINS SO DON'T COUNT

5782 - 6212 x $0.25 = $107.50 WAGERED

6213 - 6494 X $0.20 = $ 50.20 WAGERED

6495 - 6822 X $0.05 = $ 16.35 WAGERED


TOTAL WAGERED DURING THIS DEPOSIT AND BONUS = $993.43

And yes I have a complete copy of my transaction history!
 
after sending an extensive email with subject ATTENTION MANAGEMENT I got this reply

I have reviewed your account and can confirm the following.
On the first point listed, your sentiments that you have quoted are indeed correct however upon further investigation, I have confirmed the following. According to my records you where playing a majority of slot games on your account whereby your game play would contribute 100% towards your wagering requirement however upon further investigation I can confirm that your bet size was far too low whereby your average coin size was $0.35
With the above mentioned, please note that this would mean that you where playing games that contributed 100% towards your wagering requirement however, as your average coins size was standing at $0.35 this would mean you where contributing at an average of $0.35 toward your wagering requirement.
If you had been placing bets from a $1.00 average, then you would have needed to wager the requirement 243 times however as your coin size was well below the dollar mark, you where then required to play through the wagering requirement at least 3 times ($0.35 x3) in order to meet the required wagering.


Contact our 24/7 support desk.

Best Regards
Andy
Red Flush Support

then i replied
Andy,
Are you a manager?
The below makes no sense to me! It is real simple I deposited $27.00 got an $8.10 bonus which had to be wagered 30 times which meant betting a total of $230.00 then my wager requirement would be fullfilled. Since I made a total of bets amounting to $993.43 then I met that required wager and then some so my bonus account should have been zero! AND IT NEVER WAS AS I STILL HAD MONEY 1 PENNY AT END OF PLAY.

and then I got this which is WAY OUT THERE!!

In response to your inquiry I have confirmed the following.



You are currently speaking with the pitboss on shift and to highlight a more simpler explanation regarding your query, I can confirm the following.
You received a bonus of $8.10 whereby you had to play it trough 243 times.

If you where playing only slot games at an average bet size of $1.00 or above, you would have met the wagering requirements. The reason I am saying this is because when looking at wagering, we would need to reference the type of games that you are playing along with the coin size.

Contact our 24/7 support desk.
Best Regards
Andy
Red Flush Support

=====================
now again for reference i post the transaction history of that gameplay!
4556 - 4557 x $0.09 = $ 0.18 WAGERED

4558 - 4934 x $0.45 = $169.20 WAGERED

4935 - 4957 x $0.90 = $ 19.80 WAGERED

4958 - 5200 x $0.45 = $108.90 WAGERED

5201 - 5478 x $0.90 = $249.30 WAGERED

5479 - 5751 x $1.00 = $272.00 WAGERED

5752 - 5781 x $0.25 <<< FREE SPINS SO DON'T COUNT

5782 - 6212 x $0.25 = $107.50 WAGERED

6213 - 6494 X $0.20 = $ 50.20 WAGERED

6495 - 6822 X $0.05 = $ 16.35 WAGERED


TOTAL WAGERED DURING THIS DEPOSIT $27.00 AND BONUS $8.10 = $993.43
 
Last edited by a moderator:
Looks like Red Flush has gone rogue... there is really no sensible explanation for this.

Well didn't really like them that much in the first place so I'm not that bothered that I won't be playing there anymore.

I wish you good luck getting some kind of compensation for this wyldgirl. And if you do I hope you get your money out.
 
wyldgirl said:
You received a bonus of $8.10 whereby you had to play it trough 243 times.
Click to expand...

Sorry.....am I stupid? Is my english gone? Is my medicine making me totally stupid?

They are joking? A WR of 243 times ?????????????????

If this is not a joke.....than I know where the uninstall button is.....we have no chance against them...... :sad:
 
Last edited by a moderator:
  • Like
Reactions: 1 person
You must log in or register to reply here.

Yukon Gold Casino