Re: Is this Really True?? RESOLVED
yes i got Wayne's message right after coming here. This is the explaination of wagering and bonuses (thought i would post it so others are clear how it works!
I would like to start off by apologizing for the mass amount of confusion that has been created regarding wagering requirements and the earning of loyalty points. Please allow me to clarify this for you and if you have any questions, let me know.
Firstly I would like to address the matter with the Bonus you received for the amount of $8.10.
Standard wagering requirements for a Bonus is 30 times for the amount received. This would simply mean 8.10 x 30 = 243. Thus 243 is the amount of credits to be wagered in order to meet the wagering requirement on the said Bonus. The accumulation on the wagering requirements start the moment the Bonus is credited to your account. This means that any and all wagers placed, whether it be with your Cash- or Bonus balance, it will apply. Any wagers placed prior to the Bonus being added to the account will not count towards the wagering requirement on the Bonus.
We did a full audit on the account for you to see what happened regarding the Bonus balance and the wagering.
When you made the deposit for the match offer received via e-mail, Bonus for the amount of $8.10 was credited, you met the wagering requirements on 9/4/2010 at 7:03:48 and the Bonus was added to your Cash balance as a result. Your final play-through achieved at this point was 686.58.
You were also offered a 30 Freespins Bonus with the match offer on your first deposit. These spins are considered a Bonus, this means that all the winnings made on this will be added to the Bonus balance and will be subject to wagering requirements.
Keeping in mind that wagering only start accumulating once the Bonus has been added to the Bonus balance, from the Freespins given on the game Loaded, a total of $6.82 in winnings were made. This means that extra wagering requirements have been added as a result of these winnigs. Thus 6.82 x 30 = 204.60 in additional wagering was required for the Bonus winnings from the Freespins. At the end of your play where you only has $0.01 left, you achieved 180.55 in play-through, leaving you with 24.05 in wagering to achieve.
You may view the Bonus winnings made from the Freespins by opening the PlayCheck facility. You will find these in Session number 110411, page 42, transaction number 5756 through 5781.
I truly hope this clears up any confustion that has been caused.
Best regards,
Wayne
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to conclude:
My husband and I are both very clear on how it all works now which is exactly as we kept saying it was in all the chats and emails but my problem is this casino's staff although being sent the exact facts that you see above minus the spins bonus continued to be rude and condecending. And even though it is admitted that it caused "mass amount of confusion" I saw nothing offered to him in the way of an "Sorry we put you through that" and I am just no longer at all impressed with this casino.
FYI for players - if you take a bonus and/or free spins make sure they apply at beginning of play and do the spins right away in order to have a better chance of meeting the wager req!!
So those places that take hours or next day get % back leave them alone and play bonus free!!