Just sharing my experience at mr green's casino - mrgreen.com
I joined about a week ago, deposited £30 (+75p deposit charge) with the intention of playing as soon i had deposited.
Sadly for me there was a bonus added as well for £30 (forced 1st deposit bonus with 100x WR :O), of course because I wanted to play right away and they only have email support I noticed in the "bonus" part of the site that it was listed there, so i was guessing if I had won I would be able to cashout and then just lose the bonus.
Lucky for me on my 1st few spins I won over £200, so I emailed about cashing out and they told me I now had no choice but to continue playing and couldnt cashout a penny until I had met the 100x (£3000) WR.
I read in the terms it clearly shows....
Wagering on Video Poker or any Table Game
This clearly shows and says basically that wagering on games like blackjack is allowed but would not count towards WR
Off I went and played all sorts of games, blackjack and slots. Since the site doesnt tell you how much you have to wager and have left to wager I kept having to email them to ask which they said was fine.
After many many hours of play I had met the wr and had a final balance of nearly £700.
I asked support about cashing out and they said I could cashout the entire balance with no problems.
I cashed out and they asked for documents which I sent in and they accepted all of them.
After waiting 2 days where my withdraw showed as "pending still" and could be reversed I emailed them again to ask how long it would take... they said:
"I can confirm that your withdrawal has now been processed and the funds should be available in your account shortly"
I logged into my account after and saw that they had cancelled my withdraw and its back on my account.
Once again I have emailed them asking why this has happened and am still awaiting a reply.
I cannot think of any reason why my withdraw was cancelled by them... I had met WR, I had sent in my documents that had been approved and all customer support members who replied to my emails told me 100% I can cashout and my account is in good order.
The only thing I can think of is that blackjack was not allowed. However on the site and in their terms it does not say this at all. It just says it doesnt count towards WR. If it was the case support surely would of seen that I had played blackjack when checking how much I have wagered and of course told me.
I will update this thread when I know more off them but it looks like they are praying I lose it all and are using every single tactic to make sure I have a high chance of blowing it
oh and just to add the games are highly risky. There are bugs galore. I played battleship and won free spins. Everytime a torpedo spun in the game would entirely freeze, and I would have to close it, restart the game and then it would give me the rest of the free spins until I hit another torpedo then would freeze again and I would have to keep repeating the process. Many other games just said things like "cannot buy in, contact customer support". Then on kitty glitter after a few spins the game would freeze.
I also played their monopoly 3 line slot, about 70 spins without a win so i closed it.
I joined about a week ago, deposited £30 (+75p deposit charge) with the intention of playing as soon i had deposited.
Sadly for me there was a bonus added as well for £30 (forced 1st deposit bonus with 100x WR :O), of course because I wanted to play right away and they only have email support I noticed in the "bonus" part of the site that it was listed there, so i was guessing if I had won I would be able to cashout and then just lose the bonus.
Lucky for me on my 1st few spins I won over £200, so I emailed about cashing out and they told me I now had no choice but to continue playing and couldnt cashout a penny until I had met the 100x (£3000) WR.
I read in the terms it clearly shows....
Wagering on Video Poker or any Table Game
This clearly shows and says basically that wagering on games like blackjack is allowed but would not count towards WR
Off I went and played all sorts of games, blackjack and slots. Since the site doesnt tell you how much you have to wager and have left to wager I kept having to email them to ask which they said was fine.
After many many hours of play I had met the wr and had a final balance of nearly £700.
I asked support about cashing out and they said I could cashout the entire balance with no problems.
I cashed out and they asked for documents which I sent in and they accepted all of them.
After waiting 2 days where my withdraw showed as "pending still" and could be reversed I emailed them again to ask how long it would take... they said:
"I can confirm that your withdrawal has now been processed and the funds should be available in your account shortly"
I logged into my account after and saw that they had cancelled my withdraw and its back on my account.
Once again I have emailed them asking why this has happened and am still awaiting a reply.
I cannot think of any reason why my withdraw was cancelled by them... I had met WR, I had sent in my documents that had been approved and all customer support members who replied to my emails told me 100% I can cashout and my account is in good order.
The only thing I can think of is that blackjack was not allowed. However on the site and in their terms it does not say this at all. It just says it doesnt count towards WR. If it was the case support surely would of seen that I had played blackjack when checking how much I have wagered and of course told me.
I will update this thread when I know more off them but it looks like they are praying I lose it all and are using every single tactic to make sure I have a high chance of blowing it
oh and just to add the games are highly risky. There are bugs galore. I played battleship and won free spins. Everytime a torpedo spun in the game would entirely freeze, and I would have to close it, restart the game and then it would give me the rest of the free spins until I hit another torpedo then would freeze again and I would have to keep repeating the process. Many other games just said things like "cannot buy in, contact customer support". Then on kitty glitter after a few spins the game would freeze.
I also played their monopoly 3 line slot, about 70 spins without a win so i closed it.
Last edited by a moderator: