Resolved - problem with tourney

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palmck

Well-Known Member
Jun 3, 2008
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I placed on a tournament at Royal Vegas Online, the freeroll- Grand Slam of Slots and placed 7th, won 50 credits and a ticket, but it didn't show up, my credits...here's a screen shot i toke.my Alias is paula-12. It ended about 6pm, about 40mintues ago.:sad:

I decided to go to chat and here's what he said:Connecting to server...

[Welcome Message]
Welcome to the Support Desk.

An operator will be with you shortly. Please have your account number ready.

Waiting for available agent...
Found available agent: Shaun . You can chat now.

Please do not post chat session without permission from the casino!


I sure hope my winnings will show up but if not i guess i'll have to send this to support or manager. I though that each tourney played and win, they show up right away, don't they? :sad:
 
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Dmoney644

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Jun 1, 2008
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Grottoes, Virginia, U.S.A.
That is pretty strange, but maybe since it was such a large tourney, it needed some time to update. Highly unlikely to me that it would take so long,
but great that you took a screenshot of it, that should help.

Hope you eventually come out on the right side of it.
 
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nada333

Banned
Jun 1, 2008
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It is great that you got a screenshot. I actually one in one of their blackjack tournamnets one time and had the same problem...only I didn't do the screenshot or write down the tournament id number..good for you. I got the same run around from support that I had never been in the tournament..It actually finally took Mike to get this straightened out for me and eventually they credited me the $25 I had one...Keep us updated on how you are making out with this please..I like to give them the benefit of the doubt although I am a bit soured because of my own difficulties with them...Keep us posted. :thank you:
 
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palmck

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Jun 3, 2008
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Here's an update from chat.

Connecting to server...

[Welcome Message]
Welcome to the Support Desk.

An operator will be with you shortly. Please have your account number ready.

Please do not post chat session without permission from the casino!

I think it's ok now, but im gonna email support, just in case......:socool:
I should get the credits by tomorrow or Tuesday.:kiss:
 
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palmck

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Jun 3, 2008
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Good news, im gonna have my winnings today sometime. here's an email i got from the floor manager.
Hi Pauline



Thank you for contacting the Floor Manager Desk.



Congratulations on placing 7th and winning yourself a ticket!



Kindly note that our Marketing Company will be allocating the prize amounts to the winning accounts during the course of today, I would suggest checking your account again a bit later.



I thank you kindly for your continued patience and understanding with regards to this matter.



My very best regards

Lucas
Floor Manager
 
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Marina

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Staff member
May 3, 2008
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Glad this is solved palmck
I would have no doubt that they pay all what is owed
Fortune Lounge is a very good casino group.

Of course all this tournaments is a very complicated system,
and sometimes there can be bugs, or delays in updates on their side and many other aspects could cuz some mistakes.
Its good you made a screenshot dear.

Please for the future, do not post your private chat sessions without the chat operators permission.

Congrats on your win.
:hugs:
 
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palmck

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Jun 3, 2008
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Im sorry, i should of ask before i did post my chat sessions....I didn't know. Sorry again, i won't did it again unless i have permission. :confused:
 
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