Starwin casino won't honour bonuses

Discussion in 'Lets Talk about gambling and more...' started by hotmuma, Jan 29, 2014.

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  1. hotmuma

    hotmuma New Member

    On the 29th I deposited into starwin casino after I registered knowing I would recieve the 300% deposit bonus. It was added immediately as website states so I contacted their support department on their website. Almost 24hrs later they decide to reply to me saying they aren't going to give me bonus as I played the deposit and didn't contact them immediately after depositing. I argued and even sent them prof of the fact I contacted the straight after depositing and many times after that asking whenu will recieve the deposit bonus but they still say if I want it I have to re deposit
  2. Marina

    Marina Administrator Staff Member

    I am sorry to hear you had a bad experience with this casino hotmuma.

    Many casinos do state, that you may not play your deposit prior receiving the bonus.
    Still there are some really nice online casinos out there who are acting tolerant in some cases and still honour bonuses.

    I don't know Starwin, but have searched around a bit, and came across some more complaints about them.

    Sorry that I cannot be of any help in this case.
    hotmuma likes this.
  3. hotmuma

    hotmuma New Member

    I checked all terms and conditions and there was no mention of not playing deposit before bonus credited.

    I too found a few complaints having said this though I thought it was extremely cheeky of them to state that I must depsoit againtp recieve the bonus from one I missed out on in the first place
  4. Mike

    Mike Administrator Staff Member

    Starwin Casino are not paying players !
    Avoid them at all cost.
    I have a place for them in the not recommended Casinos.

    Sorry to hear about your bad experience Hotmuma
    deemac80 and hotmuma like this.

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