Villento Casino & Rich Reels Casino - Help

1 Free Chance at Casino Classic

burgundygirl

Well-Known Member
Jun 1, 2008
177
136
cannot log into these,it says connecting to casino server forever,i can get into other microgamings with no problems,do not understand.tried uninstall & re install does not work,does not make sense,my internet connection is fine.
any help would be appreciated much.i play at villento the most, now cannot get in.having trouble for 2 days,want to scream really,live chat says not from their side,but it isnt from mine,please help if you can.:thank you::kiss:
 
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Apparently all Microgaming casino's are in the middle
of an upgrade.

My advice to you is to have patience.

Usually a major upgrade as this will take
several days throughout the network.

Some casino's will be quicker than others.

So have patience!!!!
 
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still cannot get into these two,,& i play at villento the most,:sad::sad:

do not see new games,maybe have to wait until tuesday,i do not see them at any micro i play at.
 
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Just checked and Villento lets me in now. The new games show up for me.
 
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burgundygirl, uninstall Villento and Rich Reels.

try re-installing. Seems the upgrade works better
with current installation. Hope this helps
 
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i have done this more than once,i even re formatted,really do not understand,i can get in other micros,making me seriously crazy:nuts:i play at villento most,so this really sucks,i have tried all i can.:kiss:
 
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still cannot log in & seems like the ones i can get into,have no new games,what is going on,do not understand,it is like these are stuck in same mode before they upgraded,reformatted,still nothing,can log on but says connecting to the casino,my internet is fine,can get into some.i would love to play at villento & rich reels.never had problems before this.:confused:
 
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Burgundygirl, please email or call them.
Be specific where you are and your operating system.
Seems others are having problems as well.

Usually with a major upgrade as this, all is fixed within
a week.

wishing you well
 
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i am really getting annoyed now,i have uninstalled reinstalled,so many micros,even reformatted,nothing,it is still like my casinos are stuck where they were before these changes,cannot even see new games in the micros i can get into,villento & rich reels still no luck,do not get this.i have tried everything.:hugs:
 
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You need to get ahold of support and don't let them go til you get this fixed...i am not having any problems so i hope that the problem is not in your computer...one thing you might want to try is cleaning your registry...good luck...i wish there was more help i could give you.
 
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i am really getting annoyed now,i have uninstalled reinstalled,so many micros,even reformatted,nothing,it is still like my casinos are stuck where they were before these changes,cannot even see new games in the micros i can get into,villento & rich reels still no luck,do not get this.i have tried everything.:hugs:

So sorry you having so much troubles,
I am wondering if it could have something to do with Antivirus or Firewall?
Which Antivirus do you use dear?
Did you try to turn it off and then download the casino new and login?
 
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I once had the same kind of problem at one of my most favorite poker rooms, i could not get it worked out, and no one could figure why. not even support. Not even people i knew that worked on computers. Then i got a new computer sometime later and i was able to redownload and play again, still to this day, i have no clue what happened. Hope you figure it out hun.
 
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Are you able to get in yet?? If so how did you fix the problem? Just curious in case it happens to me one day.
 
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